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Borehamwood DoubleTree by Hilton Hotels

Borehamwood: 5 hotels found

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DoubleTree by Hilton London Elstree

DoubleTree by Hilton London Elstree

3.9/5109 Reviews
Considering this was more expensive that the other hotels in the area, the whole experience was a joke, the only good bit was the chirpy guy at reception when we arrived. Other hotel managers walking around in suits but not one Said hi! Customer led industry or not? The dinner was okay, but defiantly over priced! The breakfast was awful, the refrigerator for yogurts etc was not cold, you advertise Starbucks everywhere then serve rubbish coffee with breakfast and the juice is just awful, with way too much sugar in! The hot breakfast too was hot held and rubbery, supposedly cooked to order as so quiet but that is certainly not the truth, cold rubbery and extremely greasy! The water in the lobby was still left from the night before, beer bottles still on tables . The staff need some serious training which wasn’t there fault and you can see they are embarrassed. Such a shame as previous holiday inns have been okay but this place needs a shake up and management needs to do their jobs!

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