Raffles Boston

Raffles Boston Reviews

Raffles Boston

40 Trinity Pl, Boston, Massachusetts, 02116View Hotel Details
Raffles Boston
Raffles BostonRaffles BostonRaffles Boston
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Raffles Boston Guest Reviews

4.6/5
Great
29 review
Verified reviews
Location4.5
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(29)
Positive reviews(6)
Negative reviews(2)
Anonymous User
Deluxe 1 King 400 Sf 37 Sm, Butler Service
Stayed in Sep 2024
Business travelers
37 review
4.6/5
Great
Posted on Sep 9, 2024
This is a newly opened hotel in Boston, so the facilities are all new and there are no problems. The design is also OK. The surrounding streets are very safe. But looking out the window, you can only see other buildings, and there is no scenery. The hotel breakfast is above average.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your time in reviewing your recent visit to our hotel.Here at Raffles Boston, we strive to provide all of our guests with the best of services and facilities. Your high marks are encouraging for our team to continuously go above and beyond.We look forward to your return in creating even more memorable experiences.Best regards,Aileen HoangDirector of Quality
Guest User
Deluxe 1 King 400 Sf 37 Sm, Butler Service
Stayed in Aug 2024
Family
17 review
4.5/5
Great
Posted on Sep 5, 2024
The location in the city center is perfect for shopping, eating and checking in. The cleaning staff is a lady from Shenzhen who is very friendly! Ctrip is awesome!
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your time in reviewing your recent stay at our hotel.We are excited to learn that you enjoyed a pleasant experience. As we aspire to deliver only the best of services and facilities to all our guests, your praise is encouraging to our team.We look forward to welcoming you back for even more memorable stays.Best regards,Aileen HoangDirector of Quality
Anonymous User
Premier 1 King Mobility Access Tub With Grab Bars 450 Sf 41 Sm Butler Service
Stayed in May 2024
Business travelers
7 review
2.5/5
Posted on Jun 7, 2024
It smells like decoration and is not suitable for sensitive people. I have stayed for two nights and I feel really uncomfortable. I want to change hotels, but I have to deduct one more night's room charge. This is the first time this has happened. If you are so overbearing, you can just get rid of it in the future.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank for your time in reviewing your recent stay at our hotel.I am sorry to hear that the experience did not fully meet your expectations. I have shared the details across our team for immediate implementations. Here at Raffles Boston, we strive to provide the best of services and facilities to all of our guests. Your comments are important to us as we consistently improve.We look forward to an opportunity of your return for an enhanced visit.Best regards,Aileen HoangDirector of Quality
Guest User
Deluxe 2 Queens Hearing Access 400 Sf 37 Sm, Butler Service
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Convenient transportation and elegant environment
Original TextTranslated by Google
Response from Property: Dear Guest,Thank for the high marks from your recent visit to our hotel.We are excited to learn that you enjoyed a pleasant experience. Your praising review act as encouragement for us to continue going above and beyond. I will be sure to share the positive feedback across our team.We look forward to welcoming you back sooner rather than later!Best regards,Aileen HoangDirector of Quality
Danae0712
Deluxe 2 Queens 400 Sf 37 Sm, Butler Service
Stayed in Jun 2024
Booked for others
33 review
4.0/5
Very Good
Posted on Jul 31, 2024
The hotel Raffles in Boston is pretty good.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank for sharing about your recent visit to our hotel. I am glad to hear that you experienced a pleasant stay. Here at Raffles Boston, we strive to provide the best of services and facilities to all of our guests. Your comments are important to us as encouragement to continue going above and beyond.We look forward to welcoming you back sooner rather than later!Best regards,Aileen HoangDirector of Quality
Guest User
Deluxe 2 Queens 400 Sf 37 Sm, Butler Service
Stayed in Dec 2023
Family
3 review
1.0/5
Posted on Jan 5, 2024
You can't cancel the fixed amount, it's super inflexible, and it discriminates against Chinese people!
Original TextTranslated by Google