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Verified reviews
Location4.6
Amenities4.5
Service4.4
Cleanliness4.6
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All reviews(143)
Positive reviews(137)
Reviews with photos/video(40)
Awesome rooms(38)
Friendly staff(21)
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Near shopping area(19)
Loved the view(14)
Large rooms(14)
Easy to get around(14)
Delicious breakfast(5)
Negative reviews(6)
Justinc
Traditional Two Double Room with City view Low floor
Stayed in Oct 2024
Family
58 review
4.2/5
Very Good
Posted on Nov 2, 2024
Location in Copley is close to 2 subway stations. Rooms were comfortable and views were decent. There’s 2 shower as I got an accessible room. I was there early due to an overnight bus from New York. Reception refuse to check us in first and only allow us to check in at 4pm when I saw someone got checked in at 11am. Reception is quite slow at checking out. There is a need to pay $60 for F&B which is not stated in the booking upfront. This is quite ridiculous.
6/9
Chutima
Corner King Studio Suite with Sofa Bed and City View
Stayed in Aug 2024
Family
1 review
4.2/5
Very Good
Posted on Nov 24, 2024
I booked a corner room for 3 people in the family. The room is spacious as in the picture. The sofa bed was old. It’s too soft. We asked for an extra blanket & pillow, it took almost an hour to get it. That’s was around 11pm. Same for the valet parking, almost 30 mins to wait for someone to get our car. We had to go up to the reception to ask for the valet staff that was around 8pm. Not sure they are short of staff during the night time or not as the staff who brought the pillow was the same person who brought our luggage to the room.
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Guest User
Corner Two Queen Studio Suite with City View
Stayed in Sep 2024
Family
1 review
4.2/5
Very Good
Posted on Sep 24, 2024
Traveled to Boston with our family of 5, 2 adults and 3 kids ages 12, 11, and 8 to see Twenty One Pilots at TD Garden. I booked a corner suite with a city view on a high floor and that’s exactly what we got. The room was way more than I expected and was so happy with it. Wall to wall windows with an amazing view, 2 queen beds that were comfortable and cozy and we had a roll in bed brought to the room for my daughter. The roll in bed was an Actual bed, not an uncomfortable cot! Even with the extra bed we still had so much space. The best part of the room in my opinion was the fact that floor was laminate wood! No nasty hotel carpet! Also had a full size leather couch, fridge, 3 night stands, spacious closet, plenty of lamps and light and the air conditioning/heat worked beautifully! The bathroom was clean and shower was amazing with a rain shower head, frosted glass doors and all tile. Bar 10 restaurant and bar in the hotel had 24 hour room service and also breakfast. The food was phenomenal. On site Starbucks in lobby as well. Super easy access to the Subway, only one block over. The Westin is connected to shopping mall with high end designers I.e LV, Gucci, Jimmy Choo etc which is a big plus! There were a couple of Cons though…Valet parking was great but they failed to mention that it would cost $75 per day! There’s a parking garage across the street to use for a fraction of the price. I booked our room with a package to include breakfast each morning for all 5 of us, kids 12 and under are free. However, morning 1 we ate and they brought the bill over for $160….they made the correction and all was good. Breakfast day 2, the policy all of a sudden changed to kids under 5 eat free…. And my husband and I ordered bloody Mary’s which were priced at $10 each which we planned on paying for since that’s not included. The price for those 2 drinks mysteriously increased from $10 each to $18 each! Lastly, the hotel listed and pictured a pool as one of the amenities which was the main reason for booking because of my kids. However, at Check in I asked what floor the pool is on to which they said unfortunately we don’t have a pool….When I reserved the corner suite for 2 nights with breakfast included it was $504 per night, after taxes total was around $1200 at Check in but they charged us a total of $1,950! So an extra $700 was added for what I have no clue.
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Man Yi Kathy
Traditional King Room
Stayed in Oct 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Very convenient location. Breakfast is good. Good services from the hotel staff as well.
Guest User
Corner King Room with City View
Stayed in May 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on May 27, 2024
Great location and walkable, very close to restaurants and shopping area. I feel they are a bit understaff in general. Housekeeping service is very good and attentive, provide enough bottles of water for my specific needs.
agnes72
Traditional Two Queen Room
Stayed in Apr 2024
Family
17 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Very nice staying. We got an upgrade to the suite which is super cool! The location is good
Guest User
King Room with Hancock Tower view
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 6, 2023
Great place to stay, conveniently located. I’d definitely return
Guest User
Traditional Two Queen Room
Stayed in Jan 2024
Family
3 review
1.0/5
Posted on Feb 2, 2024
This Westin hotel is the worst I've ever stayed at. The rooms are old with low ceilings, creating a claustrophobic feeling. The rooms are tiny, and despite purchasing their breakfast package with the understanding that kids are free, I was consistently told otherwise during meal orders. When I ordered multiple meals, they refused to honor the free policy. They claimed additional charges, and on one occasion, it took an outrageous two hours for delivery. To make matters worse, I discovered unauthorized credit card charges; had I not checked my statement, I wouldn't have noticed. It's absolutely unacceptable!
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MIKEMICE
Traditional Two Queen Room
Stayed in Sep 2023
Travel with friends
14 review
5.0/5
Outstanding
Posted on Sep 11, 2023
I love this hotel
Moderna Tran
King Room with Charles River view
Stayed in Apr 2023
Couples
119 review
5.0/5
Outstanding
Posted on Apr 13, 2023
A great location hotel plus a friendly and helpful staffs, thanks for the service. Will stay here again on my next coming.
Guest User
Traditional King Room
Stayed in Jul 2023
Couples
8 review
4.0/5
Very Good
Posted on Oct 1, 2023
The room and amenities are a bit old although they seem to have been refurbished. But the room is spacious. Good location too.
But note that they don’t have free wifi unless you are a Marriott member and remember to double check the bills.
McTear
Club Two Queen Room with City VIew
Stayed in Sep 2022
Family
1 review
5.0/5
Outstanding
Posted on Sep 26, 2022
We really enjoyed our time at The Westin. Staff are extremely friendly and helpful. The room was spacious, great view, very clean and had plenty of storage. Facilities were great. The restaurant food was delicious. Our first time in Boston, would definitely return.
Alan Benjamin Xu
Traditional King Room
Stayed in Jul 2022
Couples
6 review
5.0/5
Outstanding
Posted on Aug 28, 2022
Good stay. Clean hotel. Very close to Newbury for shopping and dining

Fan
Traditional King Room
Stayed in Jul 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 4, 2022
If you wanna get a good stay in BOS, choose that good hotel!
Sunny on the Road
Two Queen Studio Suite with Sofa Bed and Charles River view