Chilston Park Hotel

Chilston Park Hotel Reviews

Chilston Park Hotel

Boughton Rd, Boughton Malherbe, United KingdomView Hotel Details
Chilston Park Hotel
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Chilston Park Hotel Guest Reviews

4.4/5
Very Good
53 review
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All Reviews(53)
Positive reviews(50)
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Negative reviews(3)
Guest User
Stayed in May 2024
Other
0 review
5.0/5
Outstanding
Posted on May 20, 2024
Chilston Hotel is a small piece of paradise. Comfortable and ample rooms, deep baths and near power showers, with a touch of luxury in the toiletries. Bed comfortable, desk massive and plenty of mirrors and lights. All the staff from service to manager were extremely friendly, and knowledgeable about the history of the property. Set in a beautiful garden surround, really good place to relax. Food was exceptional yet again, and plentiful. Only ****** - no usb sockets to charge charger, but this is a minor point. Inspired to try other properties in this hotel group
Guest User
Stayed in May 2024
Other
0 review
3.0/5
Posted on May 19, 2024
This is a lovely hotel set in beautiful grounds and is quintessentially English. I attend a short daytime event with two refreshment breaks. On the first occasion the coffee was not refreshed until a request was sent through and even then the rest of the jugs were not checked leaving the dairy free option unavailable. There was better service on the second break and the coffee was good both times. I reported the ladies toilets as needing attention but an hour later they were even worse. (Photo follows). As a member of staff was actually using them the second time I found this way below the standards I’d been expect in even a lower star hotel. On a positive a big thank you to Liam who retrieved my lost shopping from reception.
Guest User
Stayed in May 2024
Couples
0 review
5.0/5
Outstanding
Posted on May 19, 2024
Wonderful experience from start to finish. Very relaxing, lovely surroundings, just what you’d expect from a getaway hotel. The food, my goodness, exceptional. Taste sensation, and I’ll be reminiscing about the mushroom starter and five way pork for months to come. The service is great, and all the staff as you’d expect, friendly, attentive and will happily chat. Matt deserves a special shout out, he was tremendous and a credit to the hotel. Breakfast is also top notch, cooked to perfection as expected after the amazing job they did with the dinner the night before. The room was great, had a good nights sleep.. and again nothing to complain about, all the bits and bobs you’d expect. I would definitely come back for a stay, and worth keeping an eye out for events held here, as it is a location used for many promotions and displays.
Guest User
Stayed in May 2024
Other
0 review
5.0/5
Outstanding
Posted on May 15, 2024
We recently stayed at Chilston Park for an exclusive wedding. The place is amazing, everything from food, grounds, bedrooms and not forgetting their friendly and very professional staff. One special mention to Dan who welcomed and helped us the night we arrived. Thank you Dan for your service with a smile that made our stay extra special. We’ll definitely be back.
Debbie C
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 26, 2024
A fabulous relaxing hotel. The rooms are very comfortable, the food is excellent and the staff are friendly, helpful but also professional. They made us feel very welcome. The grounds are beautiful. I would thoroughly recommend a stay here.
Response from Property: Dear Debbie C, Thank you for your recent review of Chilston Park following your recent visit and we are very happy that you would recommend us to others. We very much look forward to welcoming you back in the near future. Many thanks Paul Pierce
N1ckH
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 21, 2024
Just returned from a night away staying the Chilston Park Hotel, and what a place this is. The grounds that welcome you show you the vast area that you can explore if that's your sort of thing. They are some of the best kept grounds I've seen with fields which also house sheep and horses, etc. There is ample parking and a lovely view of the lake alongside the parking area. The building is again one of the best maintained Manor houses I have visited, which keeps to traditional roots and decor. We stayed in the Victoria room (which was a free upgrade), and what a beautiful room it was. (See attached pictures) The biggest thing I was most impressed with was the staff. The team we experienced was quite young. However, with their attitude and professionalism, they will all have a prosperous career within the hospitality industry. Their attentiveness towards not just me and my wife but every other person with the encounters we witnessed, were friendly, professional, and courteous. We will definitely visit again in the summer to experience the grounds a bit more in hopefully better weather. The owners of this hotel should ensure they treat this team the best they can because you won't find many better people working in the hospitality industry Thank you all so much for our experience
Response from Property: Dear N1ckH, Thank you for recently staying at Chilston Park and leaving a glowing review of your stay. We focus on maintaining the building and grounds to the best we can and it is amazing when this is noticed. You have to come back in the summer and see some of the fantastic colours that come out. We are custodians of a fantastic building and we are here to maintain it to its highest standard. We equally focus on our team and their development. Training is of the upmost importance to us and this is equally great to be noticed. We look forward to welcoming you back in the near future. Many Thanks Paul Pierce
1Queenie2
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 20, 2024
We have stayed at Chilston Park on many occasions including a few Christmases. One of the reasons we keep returning is because the staff are so welcoming. Nothing is too much for them. Once we arrive it is like coming home. Our room is always ready, complete with our individual requirements. Guy on reception always remembers us. Lewis always has our favourite wine to hand! Matt is always as charming as ever. All the staff are very professional.The food is of a Ahigh standard. Our latest visit was as good as ever. Looking forward to our next visit in August.
Response from Property: Dear 1Queenie2, Thank you for your recent tripadvisor review. We are so happy to have you returning to Chilston Park Hotel and our home feels like yours. Guy, Lewis and Matt are true assets to Chilston Park along with all of our team and they are so thankful for your feedback. We look forward to welcoming you back in August. Many Thanks Paul Pierce
Jessica A
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 1, 2024
A beautiful location and top class venue. The food is fantastic (book a table in advance) it doesn't feel too busy and the attention to detail is second to none. The absolute highlight is the people that work there. They go above and beyond and that's what makes this our favorite stay by miles. Matt and Liam remembered us from our previous visit (a year ago) and go out of their way to make our visit memorable and more importantly individual. Their attention to detail is phenomenal. Amelia on reception is absolouutly lovely. They really are a dream team. The hotel is gorgeous but the people make it extra special that we haven't encountered anywhere else, I'd move in if I could! Thanks again to you all and we will be back!
Response from Property: Dear Jessica & Joe, Thank you very much for taking your time to share your feedback with us. I am delighted that your stay was worthy of perfect scores in all aspects and I have shared these very positive ratings with all of the team here. I am so glad that we are your favourite place to stay and I very much look forward to welcoming you back again soon. I must agree that the staff here at Chilston are what makes the beautiful building come to life and we are very lucky to have the team we have. May I thank you once again for your time and trouble. I do hope that we can look forward to welcoming you back to Chilston Park Hotel very soon, please do contact me directly so I can personally take care of your future reservations. Warm regards Paul Pierce MIH GENERAL MANAGER
Guest User
Stayed in Mar 2024
Other
0 review
5.0/5
Outstanding
Posted on Mar 28, 2024
This is a beautiful hotel in a tranquil setting. Comfortable rooms great food and fabulous staff . We were made very welcome and looked after well. I can recommend this hotel very highly. A special thank you to the gentleman Dan at reception who was extremely helpful on our arrival.
Guest User
Stayed in Mar 2024
Other
0 review
5.0/5
Outstanding
Posted on Mar 24, 2024
We had our wedding reception at Chilston last year and today is our 1 year anniversary. We returned to stay overnight and enjoy dinner, breakfast and afternoon tea. Shannon our server for our dinner was wonderful. Very charming, witty and friendly. She really made the evening. Please pass on our thanks. Also the reception staff and staff that left the lovely anniversary card in our room was a special touch. Staff remembered us from last year which was wonderful. It was a real pleasure to stay in our wedding night room, the Reynolds Suite. Such a beautiful place.
Guest User
Stayed in Mar 2024
Other
0 review
5.0/5
Outstanding
Posted on Mar 9, 2024
From the moment we pulled up into the car park until we left was an amazing experience; all the staff were fantastic and nothing was too much for them. We were looked after like we were the only people there so the staff obviously work very hard but always with a smile. We were celebrating our 25th wedding anniversary and all the staff knew and congratulated us, plus we had a nice little personal gift in our room and another with our fantastic afternoon tea. The food was amazing and so was the setting. We will definitely go back and stay again.
Guest User
Stayed in Feb 2024
Couples
0 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Just got back from our second stay at Chilston Park. This hotel is beautiful. The Cromwell suite is unreal, and a must, but the staff make this hotel what it is. Nothing is too much trouble, they go far and beyond for their guests. This feels like home away from home. Thank you! We will see you in the summer
Guest User
Stayed in Feb 2024
Other
0 review
5.0/5
Outstanding
Posted on Feb 6, 2024
We booked a Sunday night stay at The Chilston for our belated one year wedding anniversary. We were the only couple there for both the dinner booking and hotel stay. The team were fantastic, we arrived to a Happy Anniversary card and dessert plate in our bedroom and Welcome hot chocolate drinks. Then in the evening they arranged a private dining experience in the Blue Room. The room was decorated beautifully with dozens of candles in heart shapes. They gave us a speaker to play our music on and served delicious food. They really made it special for us. A huge thank you to Liam for being on point to make dinner so special!
Guest User
Stayed in Jun 2023
Solo travelers
0 review
5.0/5
Outstanding
Posted on Jun 29, 2023
What an outstanding place, beautiful setting, amazing architecture, lovely food, made super outstanding by a team of brilliant people who can’t do enough to make your time memorable. People make the biggest difference and they sure do here. Thank you for another lovely visit. Best woofs, Poppy Labrador aged 14. Ps - did i mention it’s super dog friendly!
6/14
Response from Property: Dear Mr Buckle, Thank you very much for taking your time to share your feedback with us. I am delighted that your stay was worthy of perfect scores in all aspects and I have shared these very positive ratings with all of the team here. May I thank you and Poppy once again for your visit to Chilston. I know we are quite a journey for you however I am sure there is still so much of Kent to see. I can assure you the team and I look forward to welcoming you back very soon. Please do contact me directly so I can personally take care of your future reservations. Warm regards Paul Pierce GENERAL MANAGER
Guest User
Stayed in Jul 2023
Couples
0 review
5.0/5
Outstanding
Posted on Jul 1, 2023
The Regency room is huge and stunning ! Vegetation food options were really good .Staff there bent over backwards and were lovely , polite and friendly . Bed in Regency very high on that I felt like The princess and the pea ! Altogether a really pleasant and beautiful hotel .
Response from Property: Dear Michellemorph54, Thank you very much for taking your time to share your feedback with us. I am delighted that your stay was worthy of a fantastic review and I have shared this with all of the team here at Chilston Park. May I thank you once again for your time and trouble in leaving us a review. I do hope that we can look forward to welcoming you back to Chilston Park Hotel very soon and for many more years to come to create many memories, please do contact me directly so I can personally take care of your future reservations. Warm regards Paul Pierce MIH GENERAL MANAGER