Firstly, All the staff are welcoming,professional, attentive. Everyone we came in to contact with smiled and were very helpful. The room was clean, bed comfy,lovely pillows ,large bath towels. Nice to have bottled water. The food is absolutely amazing,so delicious, the chicken forestiere we had was superb with mushrooms,chestnuts and a fabulous madeira sauce . Gluten free foods were available and things were tweaked to make it gluten free, served gluten free mini toast with mackerel rillette instead of mini melba toast. Loved the giant cous cous too. Breakfast was good all cooked nicely,staff very pleasant,smiley,assisted with gluten free foods. Spa treatments were so relaxing and refreshing,therapists do a wonderful job. pool warm, jacuzzi absolute bliss. We love coming here,this was our 2nd visit on the gin spa break but so many more to try so we will be back. The ambience of the hotel is relaxing,the location is excellent but its the staff that make our stay most enjoyable. Thank you.