Compared to other Holiday Inns this falls way short of what I’d expect. I’m a Platinum Elite IHG member so I have stayed in many IHG hotels around the UK and abroad and, particularly as this is in one of the UK’s ‘tourist’ resorts, I expected much better. I was greeted by a very young man at reception who was quite rude when asking me to ‘provide proof’ of my membership. The food in the bar was very poor and they never had what I ordered from the menu. I was told one night that I couldn’t eat in the hotel as they had a large party in. At that point (when I wanted to order food) the restaurant was empty. There was no prior warning that food wouldn’t be available either. My shower leaked and there was a ‘toilet’ smell in my room. I got tired of moaning to the very young g and inexperienced staff who clearly had no leader or management. Come on Holiday Inn, you can do so much better than this