We stayed here on a Travelzoo deal. The hotel was spotless, the staff very friendly and helpful, offering lots of advice about the hotel and where to go in Bournemouth. The room on Floor 5 was lovely, despite being in the eves. Bed area was large with view towards the sea, velux window above the bed and another window where there were 2 comfy chairs and a table. Wardrobe had a SDBox, iron and 2 bathrobes. 2 full sets of all toiletries. Shower room would be a bit tight for a very large person, but so clean. Car park is reserved in their area at the multi-storey carpark opposite attached to the BIS Music/events complex. £14 for 24 hours and can go in and out during that time. Just give Reception your ticket when arrive and they deal with it. We ate at the Crab Restaurant (part of the hotel) in the evening and the service and food was lovely. We had the 3 course meal included in the deal with choice, but the a la carte looked amazing too. Breakfast was excellent, fresh fruit salad and usual for Continental breakfast and/or cooked breakfast, which were massive. The coffee was also very good despite helping yourself. An excellent hotel, just by the front and pier. Also very handy if going to the BIS for a show. Will definitely recommend to friends and if return to Bournemouth, it will be our choice of hotel.