The Hermitage Hotel - Oceana Collection Reviews

Good location to beach，but terrible service. As a 4-star hotel with high holiday price，you cannot store your luggage. Old and bad amenities, a king bed is constructed by two single bed. My friend even drop in the gap between two beds. Sea view room is at floor one, you can see nothing of sea,because the front of window is shadowed by the trees. I will never choose this anymore!

Great location for daytime but not so much for night. Very noisy outside until at least 3am. We had a family room and it was excellent. Loads of space in the main bedroom and then a separate bedroom with two single beds. Beds were really comfortable. We only ate breakfast in the hotel which was buffet style. Large selection available and it was very good. The car parking at the hotel wasn’t great. We had to drop our cases then find alternative parking. This was not easy as all nearby car parks were full - cheerleading competition on at BIC. We really enjoyed our stay and would return.

The staff were excellent, professional and could not do enough. Always happy and smiling

The breakfast is good, there is a parking lot, and you can take extra beds with children. The hotel is extremely considerate and courteous to its customers. We arrived at the hotel from London Heathrow Airport very late on January 17th. The front desk guy with glasses welcomed us warmly and helped us carry our luggage to the room. We came to participate in a ballroom dancing competition. We originally booked a hotel for 4 days, but the teacher asked us to come 1 day earlier, and we later booked an additional day. After staying for 1 day, we had to change rooms for another 4 days due to room type issues. We didn’t want to deal with the big stuff, but a female manager, the lady leader, was very considerate and helped us move to the next door, which was very convenient. We booked a double bed, but it was new. The room is a single bed room. For our convenience, an extra bed was added. We are very grateful. And in the next few days, she came to ask if our stay was comfortable, she was very warm and thoughtful. I hope to stay in this hotel again when I come to participate in the UK OPEN competition in the future!