Britannia Bournemouth Hotel

Plus points The room was clean The staff are friendly 5 mins from beach Negatives Very dated interior Tiles in bathroom blown Leak marks on the ceiling I needed binoculars to see the tiny TV from the bed A real step back in time No bar Scores are in Would I stay here again ? NEVER

I am a disabled person with a blue badge we arrived at the hotel a a man at the back of the check-in desk give me your PASSPORT. I replied not got it with me l am British l gave him my driving licence he said sidebottom l replied yes the Indian lady behind the counter laughing. What a name !!! . I then was told that my disability room had been given to a blind person and the only room was up a flight of 12 steps and l am in a wheelchair get real .the so called manager arrived and said can you do the 12 steps l said no l then got on to Manchester bookings head office and the lady found the booking she spoke with the manager and he just walked off like it was not is problem so as we had been driving for four hours my partner said come on we can't stay here so try finding a hotel on Friday night and could not find one so drove 4 hours home would never use this company again the front desk staff need retaining and treat people with respect and the duty manager needs sacking. Plus as we were at the desk another man had problems with his booking .it's very true what these reviews say keep a way from this hotel .

The well known saying, "you get what you pay for" is certainly true. That said, I didn't pay much and found this hotel to be great value for money. The rooms were clean and spacious, the staff were friendly and the beds were comfortable. Can't really go wrong for short stays close to Bournemouth Beach.

The hotel was clean and tidy with a bath and over bath shower the bed was comfy breakfast was very good the staff where brilliant and very polite will not hesitate to go there again thank you

I really enjoyed my stay here Just wished i had longer Clean room, great bed and bathroom facilities Tea and coffee Just what you need

Hotel dated Requires modernising Lifts way too small Shower cubical too small Check in was good as was checkout Location good Would consider returning

When I was booking this hotel I saw nice pictures of the room, tidy, clean….and the price seemed fair. On arrival I could not believe what I saw. This building is falling apart. I wanted to run away but it was to late for me to cancel and I thought “ ok, maybe it will not be that bad” , walked in, checked in - girl at the reception was friendly.Got room on 4th floor so used the lift. Jesus, that lift was made for some tiny people. If you are claustrophobic don’t use it. Finally got to the room - omg the smell of sweat killed me! The furniture was ugly, dated and damaged! Chair was ripped and broken and there was hideous picture on the wall… I think prisoners got better cells. Bathroom was ok except there was some hair on the towel. Good I had my own towel with me. At night someone was making so much noise, it was so hard to get any sleep. Banging on the wall, at some point I thought someone is fighting in the kitchen throwing things around. Walls are so thin I could hear everything. Overall my stay at the hotel was horrible and will never book this hotel again. Also I have parked my car at hotel car park and guess what … my car ended up with a nice scratch on the side! The only good thing was that the hotel is quiet close to the beach.

It was clean and well managed in a great location but with slightly didnot meet my expectations as compared to the price. esp lifts are too tiny.

Possibly the worst experience ever, I booked in good faith only