Old Manse Hotel by Greene King Inns

Stayed there for 2 nights , lovely hotel, staff were very friendly and helpful. Very clean . It was central to everywhere Food was excellent great choice one of the best in Bourton on the Water. Would definitely recommend and would stay there again

We stayed for 1 night as couples after a day in Bourton on the Water. It’s a great location and has nice outdoor seating for drinks and food. There isn’t much parking, around 10 spaces in their car park round the back, however we were lucky enough to get a space. We stayed in one of the deluxe double rooms which were slightly separate to the main corridor of double rooms. Our room was spacious and had a big bathroom, the bed was ok but not amazing quality. We didn’t hear a peep during our stay, but my sister and her partner said their double room was slightly noisy. For the price and location, we would stay again.

Lovely little hotel and place scenic

Not bad, not great. Good location, and the staff are polite and friendly, but the rooms are a little outdated and only our bathroom light worked. Felt it was overpriced for one night along with the quality. We chose a room only option and didn't get the breakfast but felt this was overpriced at £12.00 per person. In addition to this, the carpark is tiny and unsuitable for large cars! However, the village is lovely and well worth a visit which is probably the main reason behind the price.

My partner and I stayed at the Old Manse hotel for two nights earlier this month for my birthday. We booked the hotel with a gift card over the phone with Green King head office in January and were both very much looking forward to having a relaxing break. However, upon arrival we were told by the hotel receptionist that they had no record of our gift card on file and that she needed this from us. I explained that our booking was made over the phone and that head office had already taken the gift card number in order to complete the booking which equalled the full value of the stay. I also showed her a booking confirmation email which clearly stated payment was required at the time of booking. After the confusion on her end, we were then showed to our room. Around 30 minutes later as we had just left to go out walking around the village, I was then called via mobile by the same hotel receptionist. She told me that they still needed the gift card number and that if I couldn’t provide it, I would have to pay for the stay in full. I explained that I was unhappy about this and felt it was unfair considering the stay had already been paid for in full and that I had the confirmation email following providing all details required over the phone at the time of booking. She said she completely understood and not to worry about it, overall she was apologetic and friendly and appeared to sympathise with our situation. The following day I received yet another phone call from the hotel reception which comes up on my phone as a missed call due to the poor reception in Bourton on the water. In the morning I go to check out at 10:30am and I am told AGAIN by a different hotel receptionist that I need to provide the gift card used for the booking. I explain myself again to be told that I would need to provide card details for them to take payment in full. At this point the hotel manager Riccardo walks into our conversation and immediately demands that I provide card details to make payment in full. I told him I didn’t feel comfortable providing my card details and that I wasn’t told I would need to bring the gift card with me to the hotel. I also showed him the booking confirmation which showed payment had been made in full. At this point, in a very belittling and aggressive manor, Riccardo told me I needed to wait for him to speak to head office. He then said he will be reporting me for not paying for a hotel stay of two nights. To say I am disappointed is an understatement, my partner and I both work in healthcare and very much look forward to our downtime, however this was more stress than it’s worth. The hotel itself from outside I’d of course beautiful and the restaurant/bar was pleasant. We ate dinner in the bar on the first night and next day for lunch and waited 40 minutes for the food. Knives and forks were then handed to us after our food had arrived which I feel is also slightly unprofessional. After ordering food for lunch on the app outside

Enjoyed our stay at the Old Manse, have visited before. Made to feel welcome. Excellent food, staff friendly and would like to give a mention to Claire who served us at breakfast on both mornings and to thank her for giving us an excellent dining experience in the restaurant. Enjoy staying at the Old Manse as it is very picturesque right by the river. Thank you to all the staff to making it such an enjoyable stay.

Lovely pub/hotel,great a**osphere/food/beers. And the staff are great! However, I stayed in room 14. While the standards of cleanliness were superb, this room and the ensuite are simply too small. The rates should be less for this room - not the same as others.