I stayed at Code Apar**ents on 9 May 2024. I did not choose Code Apar**ents. The accommodation was chosen, booked and paid for by a law firm acting on my behalf. I was never informed that a security deposit of $100.00 would be required when checking in so I politely asked Code Apar**ents receptionist, May, to contact the law firm to deal with this issue. I did not have the law firm’s phone number on me. May could have quickly done a Google search to find the law firm’s number, but she didn’t. The issue was resolved when I handed over my debit card. In further, polite, discussion (I did not raise my voice nor use any unsavoury words) May said to me, words like, “Well, you’ll know next time”. I replied, “I won’t be staying at Code Apar**ents again.”, and then May said, “Oh! Cool!” I regard May’s response as flippant at best, patronizing at worst. No person working in a customer service position should ever talk that way to a customer.