I arrived tired, late in the evening and all I wanted to do was sleep. In the morning I I found that I was unable to have a shower because I was unable to activate the water. I asked three other people to try to get the shower going and they were unable to do so. There was a 1 inch screw protruding from the metal plate, which divided the bedroom from the hallway Resulting in a foot injury. The room had a kitchenette and should have been fully equipped. There was no cutlery in the room. I was very discouraged to find that I could not speak to anybody more senior than the receptionist who happened to be on the desk when I raised the issues. I was told that the manager could not be contacted for the next four days since it was a long this was subsequently extended for another week. Nobody attempted to contact me from the hotel. I did contact Customer Service at best Western and was told that I should contact the hotel directly and expect a response from them thus far I have not received any response. In summary, the room was substandard. And there was no manager to deal with the issues.