My father took me away for my birthday, he booked this hotel in advance, through hotels.ca. We checked into our first room, and there was towels on the floor, the floor was SOAKED, and there was a leak in the ceiling. The room had an offputting smell. There were weird people hanging around, and it felt like a ghetto hotel. We went to the front desk, told them our issue, and the man at the desk switched our room promptly. We go to our second room, and the smell was there as well. There were stains on the chair and couch, dirt/crumbs on the table, and dirt/dust ALL over the baseboards. There was a cable outlet with a wire sticking out and no cover on it. I turn on the tv and (very reluctantly) sat down to watch some tv (the only thing that makes this place better than a dumpster). We spent an hour trying to get onto the internet to no avail. Go in and check out the bathroom and the cupboard door is falling off, there’s grime all over the sink, floors, and fixtures. There was screws sticking out of the door, and bugs on the floor. Go into the bedroom to check the bed and there was little black and brown spots (an indicator of bed bugs) and little bug shells in the seams of the mattress. At this point my dad had been to reception 3 times to figure out the internet. Staff was rude about the internet, wouldn’t help out with anything. We asked for a refund and the woman said she can’t do refunds. We decided to take the loss and go to a motel 6, we will be complaining to hotels.ca to hopefully get a refund. I’m just glad we got out of there before we got eaten alive by the bugs! I went back in to the room to take pictures and got pictures of 2 different bugs in 2 different areas within about 30 seconds of each other. :(
103 Reviews