Having been to the Village Bracknell last year we were super excited to return having booked a short break via the LEGOLAND website. This time it was for our little girl’s 5th birthday. We arrived at 4.30pm and check in was smooth although the kids didn’t receive their activity packs as expected, when questioned we later received these which included one crayon and a piece of paper. Upon entry into the hotel room we thought it was acceptable however when we went into the bathroom we were BEYOND disgusted! As you can see from pictures it was anything but clean. Mould, mildew, public hairs, a suspicious stain on the towel, dirty bin, dust in the fan duct and shaver sockets. What made it worse is that under the bed there were wrappers and a cork and inside the bed was a FLY!!!! Cigarette butts outside the window which clearly hadn’t been cleaned in ages either. Reception advised that they would contact management and I would hear back from them first thing Monday morning. We are now at 4pm on Monday and I haven’t heard anything. I have had to chase up contact from them and expect a full refund! In addition we ordered room service which arrived promptly however the food was cold and they had forgotten our drinks. When I called via my mobile to request for these the wrong drinks were brought up! My daughter was so excited for room service for her birthday but it was disappointing! overall our stay put a whole dampener on our trip away and spoilt it! Think twice before going!