Guest User
February 9, 2024
This review is not just against the staff of this hotel but against IHG Main Offices! As for our room, my biggest complaints were the dirty filter in our heating and air unit, the non-working bathroom fan, and the unsafe bathtub with NO safety handles! Now to the main complaints. To start, this hotel should NOT have been open to the public during the massive renovation they were having, nor did they advise this during booking! Almost a third of their parking area was filled with construction trailers and equipment...and the main lobby welcomed us with two desks shoved together for a temporary check-in area. There was boxed furniture and equipment throughout the main floor, and brown paper lined the aisle ways to walk on, which was strewn with paint, drywall dust, and mud from the parade of contractors in and out! An uneasy feeling set in pretty quick, but after pre-booking a week's stay, we were hoping for the best. And here comes the worst! Who would have ever thought a hotel chain as large as this would NOT have security cameras in the parking lot...especially with ALL the construction going on! Does IHG not care about the safety of guests or employees? Bottom line, during our stay...our vehicle was STOLEN from their lot! And from what we hear from the Sheriff's Office, this is NOT the first time it's happened! Plus, cars have been broken into! Where is IHG's liability concerns! What were we awarded from the hotel? A lot of, "I'm sorry(s)" and the offer of an extra night's stay...of which we STILL paid for! I'm not naive, I know bad people cross the paths of good people sometimes, and be assured, their sins will find them out...but I am DISAPPOINTED in how the lack of security by a major hotel chain helped and aided in ruining our trip! Until this hotel is finished with construction and CHANGE their security policies...I would advise future guests to stay elsewhere! Otherwise...stay at your own risk!