Quality Inn & Suites Bradford

The hotel has had major flooding issues prior to our stay,still major construction in progress. Advertising on website site free hot breakfast is included, Nothing except for a banana, no coffee. Room was clean but very few toiletries. Building also didn't lock after certain time,anyone could have just walked in & around. This hotel yrs ago used to be Comfort Inn ,& compare from then to now,really has gone down hill.

Room was comfortable and clean for our overnight stay. Bathroom was missing bath towels.

I use hotels that offer breakfast. My wife is handicapped and it is helpful to have something to eat ready when we get up. In the lobby " breakfast" consisted of: A. 2 mini muffins B. 4 rotten bananas (Photo enclosed) I went back and spent an hour getting my wife dressed so we could go out to find something to eat. We ordered breakfast at a diner ($35) but my wife became ill because she hadn't had food. We had the food packed up for take out but she ate little back at the hotel because it was so long without food. She's finally recovering now that we're back home. If I had known that breakfast was a joke, we would have stayed somewhere else. YOU SHOULD NOT BE ABLE TO ADVERTISE THAT YOU OFFER BREAKFAST when you DON'T! PICTURES ATTACHED

When we arrived no one was at the reception desk. There was a note to dial 0 and then once the reception desk phone rang the staff member came in from a room across the hall. We noticed this through out short trip. We paid with points, but was never acknowledged as a choice member or mentioned that it was paid for. We scheduled Sunday check in and Thursday check out. We found that we ran out of things to do in the area and snow was in the forecast so we checked out early on Tuesday. I was not given a receipt, but was told when I asked if I would get the 2 days worth of points back since we didn't stay those nights. I was told that they would speak to the manager but I should get them back since they were not used. I noticed that my points didn't come back so I called Choice Corporate and held while they confirmed the early check out. The representative came back on the phone and said that they spoke to the manager at the hotel, but they refused to give us the points back as they had it blocked out for the 4 nights. The representative said he never heard of that since we didn't use them they should give them back, but since they refuse he can't do anything. I would understand the "hold" excuse if the hotel was busy, but it wasn't. There was only 5 or 6 cars in the lot the whole stay. They didn't have to turn anyone away because of our reservation. Not happy with this outcome. Glad not all Quality Inn's are like this. Will not stay there again when we go back to the area and will not recommend them!

Beds were comfortable and room was spacious. Break fast good with waffles, cereal and fruit

When we arrived, the safe didn't work. There reply was no one usually uses them anyway. No one showed up to fix. Ended up doing it myself. Twice the toilet kept running because the chain kept falling off. As for the full hot breakfast, that was a joke. It consisted of bread, cereal yogurt and a bowl of bananas. Last year I stayed at the hotel across the street. Their hot breakfast usually consisted of bacon, sausage, home fries eggs etc. etc.. What one would expect if they advertise "FULL HOT BREAKFAST". I guess in hindsight, you get what you pay for.

Clean, friendly staff, easy access from highway

Clean, quiet, friendly, good value for price.

The room was clean but run down and smelled like curry for some reason. The temperature was at 65 degrees when we arrived. When I arrive at a hotel room at 1;30 a.m. that has been reserved weeks in advance, I should be able to immediately go to bed in a room that is a reasonable temperature. Breakfast was horrible. Why advertise it if you are not going to provide something decent. All that was there was bread, waffles, some yogurt and some cereal. Not a bagel or a muffin in sight. No fruit. We left without eating and picked up something on the road. A decent edible breakfast for two is a $20 value. We won't be back. Unfortunately, this was our second miserable experience at a Quality Inn in the last six months. We are striking this chain off our list.