On arrival, we were greeted by a friendly staff member. He offered a choice of rooms and asked which floor we wanted to be on, and then he asked if we wanted housekeeping service during our stay, which was three nights. Because it was Christmas weekend, we told him we would go without unless we needed more coffee for our room. He advised us they no longer provided in-room coffee but it was available in the lobby 24/7 and was brewed fresh every hour. Our room (104) was clean and welcoming, the bed was very comfortable, and a refrigerator and microwave were there and in good condition. It was a little cooler in there than we like, so we turned the thermostat up a couple of degrees. From that moment on, every time the heat came on it sounded like a jet plane taking off, and when it turned off it sounded like a jet landing. Not conducive to a good night’s sleep. In the morning we went to use the shower, and we couldn’t get hot water. Tried to call the desk and got no answer. Had to get dressed to go to the desk, where the girl told me it sometimes shut itself off when the weather was cold, but she would turn it back on and we’d have hot water in 5 or 10 minutes. I got the last of the coffee from the carafe in the lobby, took it back to the room, and it was obviously not brewed during the past several hours, probably left over from yesterday. While waiting for hot water, went on my tablet and used the free Wi-Fi, which was good. After enjoying a hot shower, I tried shaving, but the mirror was all fogged up, and there was no exhaust fan. After it cleared, still couldn’t see much because of the poor lighting. Those strips of light down the sides of the mirror are totally inadequate. Nice mood lighting, but not good for seeing your up close. The free breakfast was good if you didn’t eat the eggs, which were supposedly scrambled, but apparently they were made from rubber, as I couldn’t even cut them with a knife. The waffles and muffins were good, and so was the yogurt. When we returned to the room for night two of listening to the jet planes, we had no Wi-Fi. Oh well, it was cold and windy, so maybe the cable was down. From then on, the was no Wi-Fi whatsoever. At checkout, we were told their system was down, so they would have to email our receipt. We will not be returning to this hotel , even though the location is ideal for us when visiting family. We’ll pay a little more and drive a little farther, but hopefully we’ll have a more pleasant stay somewhere else. I must add that the weather was terrible, with frigid temperatures and high winds, so a few of the difficulties could have been caused by that and not to be blamed on the hotel or its staff.
Excellent
100 Reviews