Red Roof Inn & Suites Jackson - Brandon

I stayed here two nights. I had booked for two but casually mentioned that I might need to stay another night. However, my plans changed and I told them not to add that extra night and the desk person replied positively that they would cancel that. However, I was billed on my credit card, and I was billed for three nights anyway. I have tried to call them but get no answer. I sent an email message but got no reply. I don't recommend this place for that reason and also that it has almost no breakfast to offer, the hall carpet is torn out, the room had an unpleasant smell, there is hardly anyone at the desk most of the time, there is very little help you can get. I won't stay there again, never.

It’s a good value.!

Friendly staff and clean rooms!!

Nothing

Could’ve even get the change to check in and it took my money off my card

I will recommend this hotel cause its nice, clean, and its a nice place to stay . Me and my bf had a nice time and we enjoyed our stay for 7 nights. Thanks to the friendly staff that was on duty during our stay.

I had to pay a security deposit, which has still not been returned to me after calling multiple times and discussing with three different employees. They're blaming it on *******, but after contacting ******* my refund has still not been refunded. ******* should not have this hotel on their website.

Many of the machines were out of order.

Awful. The most unprofessional desk clerk. Had no record of my paid reservations and offered no solution or even attempt to reconcile the situation. As I left, quite angry, my husband stayed to talk her into looking again as we paid in advance and had a show to be at in 30 minutes. After half an hour she claims the reservations just showed up. No remote control. No phone wire in the phone. None of the vending machines worked. There were no pillows in our bed and she had none to offer us. Most disgusting place and people I've ever dealt with. Will never return