Travel58679365913
January 2, 2024
The hotel is beautiful, with well kept, clean rooms. It is in a great location for exploring the town. The breakfast was a good selection for a continental breakfast. Unfortunately our dealings with the reception staff and our room booking spoilt it a bit. We booked as a family of 5, (children 5, 10, 11) and when we booked six months ago we booked a suite / family room. We were given two double rooms (I.e. enough sleeping space for 4) as they told us the family rooms were taken. I went to reception to ask if we could have a single bed put in one of the rooms and we were told no so I asked if we could swap one of the rooms to sleep three people. They spent a while sorting this out but the offer was of a room separated by 3 floors (no lifts) which just wasn’t practical. I asked again why we could not have the family room that we had booked. After a while they came back to us giving us a third room on the same floor but opposite end of corridor. We did not feel comfortable leaving children in a room on their own so said no, we would make do with the rooms we were given but asked for extra bedding to make a bed on the floor. We were told to ‘be grateful you are getting a room for free’. So we used the bedding and towels from the third room and our children took it in turns sleeping on the floor. When I asked why they would put a family of 5 in two rooms that slept 4, they said that they would expect three people to share a double bed. If that were the case, I would have expected them to tell us this when we checked in, and also to provide us with bedding and towels for 3 in one of the rooms.