Despite being a 4* hotel, the general wear and tear of the hotel is evident, which from a general maintenance point of view leaves something to be desired. But everything is tolerated (even a mattress measuring just over 5 cm on one of the beds) But what is not tolerated is a huge disregard for a family with two small babies who booked the master suite and then found themselves confronted and abused by a hotel owner because of two scratches on a wall, in a room full of stains, not very clean, infested with insects, poorly equipped in the kitchen, cold due to lack of decentralized control of the air conditioning, without normal hotel services in the common spaces (restaurant with short hours, pseudo room-service) and misleading photos (i.e. there are no animals as advertised). Anyone with children is clearly not welcome and anyone who is given a lot of care that if by some accident they break something, they will be called to reason. And if they don't agree, miraculously they may run out of water. Therefore, with 3 nights reserved to enjoy with the family we decided to leave early because the environment had clearly become hostile. Finally, never again.
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