Warning: A heavy brass key inscribed with your room number and the name of the hotel (Hotel Moserhof) is provided at check-in. If you misplace the key, you will be charged 140 Euro. I had the unfortunate experience of misplacing the key as it happened to slide into a hidden compar**ent in the dash of our rental car. After leaving the hotel the next morning and driving to our next destination, the key slide out. Only being 20 minutes away, I returned the key to the hotel and I was reimbursed the 140 Euro. I informed the hotel at check-out that I was not able to find the key. The owner or manager was extremely unpleasant and he forcefully informed me with an expression of anger that I would be charged 140 Euro. I informed him that I would pay the charges but that I felt that I needed to alert other travelers reserving a room at this hotel of this situation. The desk clerk had given me access to my room the evening before she departed so that I could re-enter my room for the night. I had not thought of the implication that the key could be in the hands of someone who might cause harm. The worst part of the experience was that I got very little sleep the night the key was lost. I was frightened that if someone had found the key, they had the ability to unlock there front door of the hotel and a key to my room. I moved all the chairs against the door for some security. There was no one at the front desk through the night who could assist me in changing rooms. There was a number on the front door for emergencies only. During check-out, the hotel desk clerk did not speak fluent English so it was difficult to work with her but she found a colleague who spoke English that was kind and helpful and I truly appreciated her assistance in paying for the key and resolving the issue. There are many wonderful hotels in this region, I would advise you to think carefully before reserving this hotel to avoid an unpleasant experience in the event of a misplaced room key.
Excellent
38 Reviews