At Home Inn - Pensacola

Upon checking in I got lost trying to find my room. It’s very confusing. The room is dirty had a very strong motel smell and definitely could use a remodel. There was random pieces of hair on the sink and on the bed. A stain, but for the price in Pensacola ig it ain’t too bad. Wouldn’t stay here again.

Nice clean room, very comfortable beds, and friendly staff especially our housekeeper Kim she was amazing! I would definitely recommend this hotel to anyone!

Please don’t do it, this place is old, the lobby is beautiful makes you think the rooms would be nice. I tried staying with the stain carpet, rusting lamps, dead files on window sill, went in the bathroom, the paint was peeling on the counter top and the bathtub had peeling and crack paint. I advised front desk they offered another room, I declined, my thinking, why put me in that original room DO NOT DO IT

This is one of the only hotels I’ll book with reasonable and good looking on the inside

Main building, lobby was as advertised, rooms were not properly taken care of, or properly cleaned. We booked two rooms well in advance and requested to be close together. At ck in, they wanted to put us in different buildings. We decided to not ck in ans forfeited one nights stay with the second to be refunded. It still has nor been refunded.We were told not to go to Walmart after dark and to only travel north to look for other accommodations. When the wife and her sister dont feel safe i will take the loss of one night for 2 rooms.

I liked my experience at check in, Lincoln was very knowledgeable, kind, informative and helpful. Check out with Dana went well. The system that this property has-works really well and it doesn’t take long to check in or out.

I always enjoy booking a room here

The man at the front desk was absolutely rude to my wife and I. We have stayed here before with no issues but when we went to check in we were charged for the room after we had paid for it online. So we in total charged for the room we were in TWICE, on top of the $100.00 security deposit along with this man’s nasty attitude towards us. My wife was getting frustrated and she said that she would step outside to calm down and the man yelled at her, “You do that!” After she tried to be an adult and remove herself from the situation. He also refused to give us a refund, stating that we were not charged online and that we had to pay when we got there even tho we showed him all of the receipts and payments. To top it off, my wife only inserted her card once into the machine meaning the man charged her for the surety deposit the proceeded to do another transaction without her knowledge which was easier for him because the card reader didn’t require a pin to work. Overall, we will never be going there again due to this man’s poor service to us, along with his incapability to properly do his job especially with us both being military members working in the local area.

Kind people