White Angel Hotel

Great service in general but the shuttle service is a bit messy

I couldn't give it more than 3 stars because of two big issues: 1. the shuttle system is a mess: the schedule isn't followed; when a shuttle fills up it leaves even if that before the scheduled time; although there are two vehicles, only one shuttle is typically active, regardless of need. We ended up waiting for nearly an hour at one time to back up to the hotel because the shuttle left before the scheduled time, and in a loud "conversation" with another group trying to go down the mountain because seating was insufficient. And 2. The level of English is such that a lot of requests and other conversation are not understood. For a high-end property during the height of the ski season, when they are making the most money, these should not be issues. Otherwise, we were very happy with the place.

Lots of good points. Food at breakfast and dinner was excellent and the staff were great.Nice bar for pre-dinner drinks. Our room was well equipped and comfortable with extra pillows. It was a good four star. The ski in -ski out is great amd unlike some other reviewers we were happy with the rental and ski shop. Negatives were having to pay €23 each to use the pool and loungers in addition to the €600 a night half board for the room. It should be included.

I've stayed at the White Angel five times now and not been disappointed. It's a quality hotel up the hill from Cervinia with ski in and out (onto a red run though!). Reception and restaurant staff have always been friendly and professional. The rooms are modern and comfortable. The shuttle bus means it's no hassle to get into the town even if you don't want to face the 20 min walk down, 30 min walk up. The spa is superb with an open pool section with amazing view. Definitely recommended.

Hard beds but what we found so disappointing was being denied access to the Spa / pool (fully booked) and being required to pay a hefty surcharge for a short swim. The hotel is expensive and you would expect the pool they advertise to be available for residents but it wasnt. The hotel is 10 mins drive away from the centre as well so you are cut off and overcharged - major disappointment given the price

Another enjoyable stay at the White Angel Hotel during our skiing holiday. The hotel is located on one of Cervinia's ski slopes so you can ski out and ski in to the hotel. The staff in the hotel was friendly, professional and helpful. We are particularly grateful to Lucio who managed to arrange a room swap for us on arrival. Our room was clean and had an amazing view onto the mountains; the food in the restaurant was exceptionally delicious this year, especially the dinner which included a variety of tasty antipasti in addition to the main menu which changed every day. The red wine served with the dinner was very good and reasonably priced. My wife and I look forward to another stay in this hotel in the coming years.

There were some elements that were alright, others terrible. DO NOT RENT SKIS OR BOOTS FROM THE SHOP IN THE HOTEL. All the ski hire and spa are separate businesses which means extra costs everywhere (€25 for pool usage) Terrible: Ski shop in hotel: This was the worst part of our holiday. All equipment (even paying for “advanced”) was dated, broken. We had a group of 9, which between us had to change skis and boots about 20 times. One person had skis for one day that broke within about 20 mins of skiing. When we returned them (third pair this person had taken as others were awful and not what was paid for), we were told we would either have to pay an extra €150 or have the police called. The lady who ran the boot shop was miserable at all times and not available ever. Awful to experience and with the above incident our party in question felt intimidated, and scared. A terrible experience which when we spoke to hotel reception, they took no liability for the experience as was a “rented space”. Spa and pool: Spa was also a rip off which again is not mentioned on the website but costs €25 for 2 hours (inc mandatory swim cap hire). Don’t bother booking any massage treatment as was very unrelaxing as expensive but could hear everything happening in the pool and just left me feeling bored although the massage itself was ok. Hotel temperature: Rooms and all round the hotel kept on average at 30 degrees temperature - we had to sleep with windows and doors wide open and keep all open during dinner times. Just very uncomfortable. Ski boot room: This was ok, boot warmers in lockers a nice touch however very very cramped with very few seating areas to use or none at all during peak hours. Alright: Ski in ski out: Was ok, Red run down so not suitable for beginners and very mogully after 2pm so tricky to navigate. Wifi: Was excellent Rooms: Cleanliness was good and shower nice although shared balcony with needing to keep balcony doors open felt unsafe. Some of the staff: Frida behind the bar was great and always a pleasure.

Disappointed. Messy and unorganized check in and parking. Sewer smell in bathrooms. Overall bad attitude. A hotel that portrays to be one thing but can’t live up to what they portray. We’ve been to Cervinia several times and this is by far the worst hotel so far.