Verified traveler
January 17, 2024
A disaster from my arrival to my departure.
My room was next to that of, I suppose, an employee (private door), loud music in the afternoon and I had the joy of being woken up in the middle of the night by a small impromptu party. Service in the restaurant more than average for the standard offered. We feel a great disorganization of the teams, a lack of training and professionalism on all points.
Dust webs in the room and no heating I had to turn it on high to get an ounce of heat in the room after several hours. Environment in which I did not feel comfortable.
Finally, after my departure, I received a call from the establishment informing me that I had not paid for my surprising evening meal since it was indeed paid for. I also requested an invoice which took a good quarter of an hour to arrive because the staff did not know how to do it... at the price of the service it is very disappointing and next time I will avoid this establishment
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