Guest User
June 29, 2024
Our group booked here based on the reasonable pricing for the area and the Wyndham name. We checked in, distributed keys and headed for the rooms. One person opened the door to a foul smelling room and black stuff around the bathroom area. Another pulled back the sheets to find hair in the bed. In my room, as I began to disinfect the bathroom surfaces, my roommate hollered out for me to come look at the bugs on his pillow(no - they weren’t bedbugs, but does that matter?). Needless to say, within 90 seconds the group strongly agreed that this was a no-go, and headed for the door. In my opinion it’s just a culture of management and staff here that either doesn’t understand or doesn’t care about Western standards of health and sanitation. I would also say despite the brand on the hotel, we had certain expectations associated with the Wyndham name which considering this experience, will force us to look for other brands that monitor independent properties to assure basic standards which most travelers expect…..