Courtyard Bridgetown, Barbados

Good

Do not use lobby ATM. I need to get local currency for a day trip and taxi fare. I used the ATM in the courtyard lobby which was the only place I used my bank atm. The next day while we were on our trip, my bank called to review transactions. 3 fraud transactions occurred on my card and I had to close the account while on vacation. Luckily I had a credit card with me.

After travelling for 15 hours we were looking forward to chilling out. On arrival we were told our room was not ready despite the booking confirmation stating 3pm. It was eventually ready at 6pm! This is obviously a regular occurrence as we were given a poorly photo copied slip offering us a free meal in their grill restaurant or reward points. As we were exhausted we decided to use the meal voucher but the food was mediocre, although the staff were lovely. Our room (211) was very dark and tired and in need of an update with a very noisy air con unit. We fell into bed and the following morning threw the curtains back to find somebody lying on a sunbed 2/3 feet from our full length bedroom window!

The Hotels is close to Bridgetown. So approx. 45 minutes to walk to get to downtown Bridgetown. Nice beaches are close, so in walking distance. The hotel itself is not direct on the beach, separated by the main street to Bridgetown. It is a typical Courtyard, not yet modernized, so old styled bath etc. But it's clean and well maintained. So depending what you are looking for. It not ideal for a relaxed vacation on the beach but for short stay a good choice.

Worst arrival and check in process of any hotel in my life. I waited for 70 minutes in line with just four people in it to check in. I would normally be patient but I had been traveling for 20 hours and felt sick and I desperately wanted to lie down. I understand that challenges arise and service is so difficult. However, this polite team missed every single opportunity to acknowledge the situation or assign any of the 3 not-busy staff members to help improve things. Unnecessary, colossal, and painful service failure. Other than that illustrative failure, property is fine (if a bit cramped for the high traffic), clean enough, and the staff you do ever get to speak to are very polite. I will never stay here again and do not recommend it to others.

Great hotel and friendly staff for cruise pre stay!

Just there one night due to flight cancelation, however the staff was great.

The hotel and staff were amazing. From the moment you walk through the door you are greeted by the front desk staff with a smile. I was helped by Janelle & Shaquille they were helpful and gave me a lot of good information about the hotel and the surrounding area of what to do and eat. I also met the front desk manager Vernita and the GM Kelly-Ann who were very accommodating with any request i had. They were so helpful with getting us into a room with a nice view of the sunrise & set. They wanted to upgrade us to a suite but unfortunately none were available for the full 7 nights we were there. If you dont know about the Marriott Bonvoy program you should register. Even working with me to decorate the room while we were out for my girlfriends birthday. The food was great and reasonably priced, i cant remember having anything we didn't enjoy and we tried almost everything on the menu. Its not often hotel resturants have great food. But more importantly the staff was very pleasent and helpful. Chanel & Tranisha were sooooo amazing. Greeted me as soon as they saw me by name. It was a pleasure speaking with them and being served by them. The hotel also has a localncar service company with a desk on-site for your transportation needs. From car rental to taxi service. You can even book and have the charges added to your room bill for added convenience. Even though this property isnt a beach front. You still have views of the ocean from some of the rooms and it is a short walk from 2 different beaches. The entire staff was just simply amazing and really made our experience that much better. I would definitely reccomend staying here on your next trip to Barbados.