3-Star Hotels in Brisbane

Unfortunately this was the worst visit that I have had to a Hilton property, especially as a Diamond member. 1st. The bed was the worst that I have had. I had been to this property previously a year ago and complained that the bed was not comfortable. The attendant at the time said that they were scheduled for mattress replacements. Apparently that was not done. I ended up sleeping on the couch that was more comfortable. 2nd. There was water damage to the 2nd and 3rd floors. I understand that there is a need to stay open but there was a true lack of communication and consideration to the patrons or at least to me. I was on the third floor and my room was at the far west of the building. I would pass fans and dehumidifiers to get to my room. They were quite loud and ran all night. The room buffeted some of the sound but it was still present. 5 days into my 10 day stay, the demolition and room rebuild started. The pathway to the elevator was sealed off. There was no notification and no offer to move me to a room that would not have that inconvenience. I had to climb up the stairs two or more times a day. Along with this my room was not serviced as the housekeeping carts could not get past the sealed hallway. The day before I was to leave, there were odorous vapors that were hard to tolerate but was tolerable when I stayed in my room. I didn't want to be moved to another room as I would pack up to leave the next day. I wish that the communication and planning was better. I should not have been placed in the room which would have not put me through this ordeal. I will be letting my corporation know of the extremely poor service that I received at my stay at the SFO Homewood Suites location.

Area is beautiful. Hotel is newer very nice for a Doubletree but stayed two weeks and $25 a day to park in the huge lot was ridiculous. When I got to my room my frig had previous guests restaurant leftovers in it and water, their sock on the floor, floor wasn’t swept close to the beds. Better after I tipped. The pool was cloudy. Not sure what COVID laws were when I first got there but breakfast was buffet only, dinner starts at five not much selection and draft beer taps covered. Closed on Sun. End of 2nd week, back to normal. Staff was friendly, especially the front desk ladies, and restaurant/bar staff. Beautiful Bay walking path but nothing around for food or drinks in walking distance. Slept great, selection of different pillows and dark blinds.