Guest User
February 17, 2024
Visited the Broadford Hotel on 15th February with friends, had a drink then meal, during the meal my husband felt sick, due to health conditions and very poor mobility, he was unable to make it to the toilet in time, there was another couple in restaurant at the time, I asked the barmaid for a mop and bucket to clean it up, the manager brought it into restaurant dumped it on the floor and the look of contempt on her face said it all, myself and friend that was with us cleaned it up, we then asked for vacuum to hoover over to be told that it had broken that day, I asked for dust pan and brush which was brought, the floor was cleaner than it was as the water was filthy, due to embarrassment my husband paid our meal and the other couple that was there at the time a total of £254.10, this was 2 separate bills, on our bill there was a service charge of £19.20, which I didn’t notice at the time, on the other couples bill there was no service charge Also my husband left £20 cash for the manager and barmaid Not once did they offer to help or ask if my husband was ok, there attitude was contentious and stand offish, which made a situation worse for my husband I just feel they could have had some compassion in a situation that could not be helped We asked if we could come for breakfast and was told it would be £20 per head as we were going round Skye in our campers, but didn’t go for breakfast due to the circumstances the previous night Will not be back to the Broadford Hotel