Anonymous User
October 7, 2023
I booked a large bed and a small bed, but when I checked in, I discovered that there was only one bed. It was obviously a problem with Ctrip. Ctrip's customer service capabilities can be rated as 0 points. It was an eye-opener to coordinate with the hotel and get a very dirty camp bed, and I had to make the sheets myself. It took almost 5 hours to complain, and I didn't have the energy to continue the fruitless conversation with the customer service staff in the middle of the night. After changing several levels of customer service, I was offered a 50% discount on the price. It has to be said that Ctrip’s customer processing capabilities are really weak after the epidemic. The hotel is relatively quiet and has average facilities, but there aren't many hotels to choose from in Basilton.
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