Guest User
June 8, 2024
The hotel is ok and I must thank the breakfast staff for great service. However, while the disabled room had a wet room (tick) and was close to reception (tick) the corridor and room itself had very little space to manouvre the wheelchair. Most annoying of all though was that the hotel bar seemed to think that it is ok to just swap out something you ordered for something else. E.g. ordered a meal which said it came with leeks but when served it was broccoli. Dessert was supposed to have raspberry compote and raspberry ripple ice cream. Came instead with blackcurrant compote and coconut ice cream. The next day, I asked for a Calypso Coffee and, after a pause while they found someone who actually knew what that was, I saw them adding Kaluha instead of Tia Maria. When I challenged this, was told "We don't have Tia Maria, Kaluha is just the same." (It isn't, Kaluha is vodka based, Tia is rum based). I suggest that if something is not in stock, you should tell the customer without just swapping it for something else.