Crowne Plaza Brugge

It’s near the city hall and easy to go around

Great Hotel in the best location possible. Nice Restaurants right around the corner and awesome breakfast right in the hotel.

Beautiful view

Brilliantly located steps away from everything you want to see in Bruges, but the town is so small it would be tough to find a hotel that’s too far away. But there was a possible safety and security concern. After check-in, we went to our room and found the door ajar. No key needed; we just pushed it open. We alerted the front desk, but he just shrugged it off. There was also an issue with the front desk lying to us. Our second day in town, we walked around the city and came back to view the historic ruins under the hotel. We didn’t identify ourselves as hotel guests, but the hotel is required to provide public access to the historic ruins they built over. The front desk told us we could not see the ruins without a formal guided tour through one of their preferred travel partners. We emailed all three of them immediately. A full day later, one of them said the ruins were permanently closed, which is false. Another offered to sell us an expensive guided tour that would include the ruins. When we went to check out of the hotel, we had the same front desk agent and expressed regret that we couldn’t see the ruins. He said we could see them at any time by using our keycard on the elevator to the bottom floor. Crowne Plaza appears to be taking efforts to keep non-guests out of the hotel and away from the public ruins. We are filing a complaint with the Bruges city because be believe Crowne Plaza is in violation of the terms of its deed. With so many hotels in Bruges, we would not recommend this one.

From booking our room direct with the hotel everything was seamless and easy, just what we needed when taking our first holiday with our 1 yrs old. We drove to the hotel and parked which was a little hard to find but in the end we got there. Check in was quick and informative, straight up to room which was large and had a seperate seating area. The room was spotless and was throughout the stay very good house keeping. We had asked for a crib for our baby and it was already ready, this was supplied free of charge. The only negative about the room was no bath tub at this price point this would be nice but shower was very good with lots of big bottles to use (shampoo body wash lotion and conditioner). Hotel wifi is also very good and fast, the tv in the room is also very good and smart with Netflix (subscription needed). Another plus about the room was we needed a fridge to keep milk in and the mini bar was cleared out and it is a proper fridge so it did stay cold. The hotel resturant/cafe was very nice and staff heated up baby food no problems we really thank them for their help. The hotel has a lovely pool although small nice for a relax in the afternoon and usually empty, there is a small sauna I was the only one using the area. The location of the hotel is excellent literally a 2 min walk to the main streets, shops and canals. Again thank you crowne plaza for a great stay and memories for our first holiday

A lovely, beautifully situated hotel.