Hotel Van Cleef

I’ve not really wanted to write this review as I only ever write good ones but I decided to incase anyone finds themselves in the same situation. We booked this hotel for 3 days over Christmas and it was just myself and my husband, we wanted something cozy and special. We decided to book the suite with canal views which was the highest priced and best category room option. We thought it is justified as we are spending Christmas Day and wanted to spend time in the room with some champagne and food etc. The room we got was not the room advertised on the website or *********** with big windows and canal views, it was the loft type room that was quite tired with small windows in the roof so in order to see the canal you had to stand up and poke your head through. There was however a normal window at the side of the bed which looked onto the car park. The owner advised us that this is one of the suites they offered to guests but the one that I thought I was booking had been reserved now by another guest … although we were both paying the same price. We did try to make other reservations elsewhere but as it was Christmas obviously everywhere was full so we just had to swallow it. Another thing is the extra cost of breakfast, for these prices they could at least give you the continental breakfast … and if you want eggs it’s another cost again. I must add that when checking out my husband spoke to the owner about our disappointment with the room and he reduced the price slightly. All in all the hotel is beautiful and the staff were nice, I just wish we would have booked somewhere else in Bruges for our special trip.

What a fantastic experience. The hotel staff are super friendly and helpful. In fact, one stood out in the rain when we left to open the car park - which sums up the attention to the customer. When you first enter the hotel, you are struck by the sheer style of the place. A drink is provided when you check-in, and your bags appear in your room as if by magic. The rooms are lovely. The location is also great. It is in a lovely residential part of Bruges, but it is an easy walk to everything. But the best part is the breakfast. AMAZING. I could have spent all day eating and drinking. Hotel Van Cleef is for you if you want to be spoilt and like style. PS. I was traveling with two young boys treated very nicely by everyone.

One of the nicest hotels I've stayed in. It is among the 150 hotels that must be seen by tourism authorities. History, decoration and service are in perfect harmony with each other. You can master the details in photos and videos. The service quality is top notch. The employees are incredibly educated and cultured. A hotel that has been a family for years, with its building and employees dating back to the Van Cleef dynasty.This luxury boutique hotel where style comes with substance, where classical is mixed with contemporary and where cutting edge facilities are combined with good old-fashioned service standards.

I’m not one to spend time writing reviews, but I feel this hotel was so outstanding, it was due. The hotel is immaculately decorated with every detail tended to. While you may often find facilities in excellent shape, the service was outstanding and definitely sets this property apart. The owners and staff went out of their way to make you feel welcome and accommodated every need, even without request. Our weather was not an excellent, so we did not get to enjoy the outdoor patio adjacent to the canal, but the view was quite lovely. Our highlight was the daily breakfast and related service. Additionally, the evening cocktail hour was extremely relaxing and welcoming. The staff made excellent recommendations as far as restaurants and travel arrangements. If we find ourselves back in Bruges , we will definitely stay here again.

From the moment we arrived, great personal experience, very helpful staff nothing is room much even anticipating our every need and taking time to get to know their guests. Hotel a very short walk from main sites, 5 minutes. Very well appointed, good toiletries and good quality tea in room. Eclectic design and spotless. Good recommendations for dinner, take they’re advice as there are a lot of ropey restaurants in Bruges.

Great Hotel and even better service. Nothing was too big of an issue. Even when we had an issue charing our car they were so helpful and could not do enough for us. Room was spacious and the internal areas were well decorated. Breakfast by the river was loverly. Only down side i could say about the place is it was a little bit furhter from the center of town then others but the hotel makes up for that in eveyr other way. Would defo stay again and would recommend.

The Service is impecable! Chose this hotel to propose and it exceeded expectations. The property is spectacular, interior design is first class and the staff is what really rounds up the five star experience. Will definitely recommend and hope to return soon.

Hotel Van Cleef set the bar high for all future hotels. My boyfriend and I stayed in the Luxury Canal Suite #1, which overlooks the canal. You can't beat the view or the comforts and design this hotel provides. From top amenities such as Penhaligon's soaps to a very stylish (and good) espresso machine in suite, you feel right at home. Bed was comfortable, showers were hot, and my large bathtub also had canal views! As you wander around the hotel lobby, sitting rooms, and restaurant/bar, you'll find it hard to leave because of the beautiful decor and friendly staff. I highly recommend having breakfast here every day whether you like a light meal with breads, fruits, cheese, or something made to order such as bacon and eggs. This food was the best meal we had during our 3 days in Bruges. Nicoletta prepares the meals with precision and care using the finest and freshest ingredients. Last but certainly not least, I want to give my warmest thank you to the staff for making us feel like family. Frederik started everything off right with initial communication via email. He's kind, clear, and always responds quickly. Lucas, Rebecca, and Benjamin made us feel so welcome throughout the entirety of our stay. They provided easy check-in, great local recommendations, and were always there for whatever our needs. Arnaud is the man behind the very stylish decor. You might even be lucky enough to meet an adorable dachshund who made my visit complete!