The Bridgge Grand Boutique Hotel

On check in our reservation could not be found and it was very uncomfortable- the chap said I can’t find you so there is no reservation even though I had confirmation with me which he saw. Eventually he agreed to give us a room - the worst room in the hotel - a single set up room - smallest and it smelt awful. ( we had paid for and booked an upgraded room) I went back to reception and had to demand the room we had paid for which we got. The next morning the lovely lady receptionist sorted us out and was lovely stating they were at fault and apologised but that’s it.

Where to start? Our second time at the Bridgge Hotel; the first time was in June 2022 to arrive at this, four-star Hotel. We met a gentleman at the check-in with ripped jeans, and our first impression was underwhelming. Furthermore, the hotel staff enjoyed drinking at the bar and hotel terrace during working hours. This is not what we would expect at a four-star hotel which prides itself on excellence and aims to sell you an exclusive experience. Entering our first room, we inspected the on-suite and found urine stains on the toilet. They were so kind to change the room and in the second room, the same story, plus used toilet paper in the bathroom bin and hair all over the room. The bed sheets are of poor quality and very scratchy. Overall, not that great of an experience. Asking if we could still have dinner, the receptionist informed us that the Kitchen closes at 10 pm, and we should not be later than 9:45 pm. We arrived at 9:40 pm and were denied a table by Mr Testarossa, who seemed to be the head waiter and enjoyed that we came for dinner. The Kitchen is closed. Of course, this was not what we would expect. Sharing this with the receptionist, he did not seem to care much. The head bartender attended to us and calmed the situation. He made sure we got some bites, thank you. However, speaking the following day to the Hotel Manager, Roberto Verdugo, he was apologetic and understanding and did his best to solve the problems. Now we thought we give this Hotel a second chance, and to our surprise, we did not only find urine stains on the toilet but also poop. Moreover, little rests of toilet paper were all over the room floor and wine stains. As they do not have telephones in their rooms, I had to go back to the reception desk and ask for the Manager. However, he was not in anymore, and a gentleman Mr Hamza Ceri came up to me posing as the housekeeping manager. I explained and showed him the pictures I took, and he started to look for excuses, e.g. holiday season etc. I told him this was the second stay and the same issues. He immediately insisted on going into the room and inspecting the room, which is excellent quick action. However, I explained to him that we needed to wait a min because my wife was getting ready. Once she is down, he could go to the room and inspect this by himself. At that stage, he was getting very impatient and rude. I told him that I did not wish to speak to him any further and would like to talk to the Manager in the morning. At that stage, he started to be abusive, threatening to kick us out of the Hotel if he could not see the room immediately. Calling the police, shouting at me and commenting like you want the room for free. I noticed a CCTV camera above the reception and told him it was fine, let's have a look at the CCTV footage, and his tune changed immediately. We only wanted someone to give the room a deep clean, and all would have been good. The next morning I met Manager Roberto Verdug