Filthy place to stay, looks like it hasn't been cleaned in years. Stayed here for a well needed holiday but got a holiday from hell. As soon as you walk into the foyer the place has a musky smell, when going into the room it seemed nice at first look. After being in there for 10 mins you start getting effected by the dust in the air not to mention trying to sleep in the bed, it feels like sleeping on a slab of cement. We rented a queen room for 7 nights, we used the bunks that were included in our room just shut off by a door as these were softer. We only stayed 2 nights but that was enough. The dust was that thick in the room that you could physically see it floating in the room like snow falling. My partner spent the second night in the car as it was playing up his sinuses to the point where he felt he couldn't breath, also the swipe card for the room deactivated itself to add to everything else that night. If we could have left the second night we would have but had to talk about getting a refund. When speaking to hotels.com they said thwy would have to talk to the reception to find out what was going on and if hey would refund. When they tried to call the reception phones they were apparently not working, seemed very convenient considering she was picking it up in front of me and saying it was working. We were told by hotels.com to leave and they would try calling reception again later to sort out the refund. Before we left we were asked to show them what the problem was so went up and show them all the dust and filth. They said they didn't know about this and that it must be the cleaners cutting corners. I feel this hard to believe since it is so dirty and looks like it hasn't been cleaned for ages. After we left I got a call from the receptionist to ask if we had used the bunks, I explained yes and the reason why but he told me that wasn't part of the price and it would cost more to clean it. In the end they only wanted to refund us for 3 nights. thanks to hotels.com they made up the difference. Sorry about the rant but I don't want anyone else's to have a holiday from hell like this again.
91 Reviews