NH Collection Grand Sablon Reviews
NH Collection Grand Sablon
Rue Bodenbroek 2, Brussels, Brussels-Capital Region, 1000, BelgiumView Hotel Details
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NH Collection Grand Sablon Guest Reviews
4.6/5
Great
40 review
Verified reviewsLocation4.7
Amenities4.6
Service4.4
Cleanliness4.5
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All reviews(40)
Positive reviews(38)
Reviews with photos/video(12)
Great location(17)
Awesome rooms(9)
Clean and tidy(8)
Convenient location(8)
Awesome stay(7)
Awesome amenities(5)
Friendly staff(5)
Negative reviews(2)
Guest User
Premium Double View
Stayed in Jun 2024
Couples
16 review
Posted on Jun 9, 2024
Hotel is in a good location and convenient to get to everywhere. Unfortunately, the service at the hotel is terrible. We asked for slipper because that’s only one pair in the room it took three phone calls and over 40 minutes to arrive. Not helpful with local information overall, the impression of the hotel staff is not very good. If I do visit again definitely will try another hotel.  
Response from Property: Dear Guest , Thank you for your comment and praise on the exceptional location of the hotel. We make sure to look after all our customers and read your comment boost us to go even further! we are very sorry and accept our apologizes for the inconveniences you met during your stay. . Rest assured that your feedback will be shared with the department concerned and management so that measures can be taken to prevent this from happening in the future Our customer service is always available in order to find the best solution for you for any request you may have during your stay. Hope to see you next time In Brussels at the NH Collection Grand Sablon Natalino Coscia - Guest Relations Manager
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Guest User
Superior Double Room
Stayed in Jul 2023
Couples
2 review
Outstanding
Posted on Jul 9, 2023
Very good location. Easy to reach every corner in the city
Response from Property: Dear Guest , Thank you for your comment and praise on our hotel's location and the easy access to reach single place of the city Together we make sure to look after all our customers and read your comment boost us to go even further! Our mission remains the fulfillment of your expectations. Hope to see you next time In Brussels at the NH Collection Grand Sablon. Natalino Coscia -Guest relations Manager
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Guest User
Standard Single
Stayed in Mar 2023
Solo travelers
48 review
Outstanding
Posted on Jun 4, 2023
The hotel is one of my favourites in Brussels. It’s located in the beautiful Sablon area, and it’s just a short walk to the museums.
Response from Property: Dear Guest , Thank you for your comment and praise on our hotel's location and the easy access to reach museums .Together we make sure to look after all our customers and read your comment boost us to go even further! Our mission remains the fulfillment of your expectations. Hope to see you next time In Brussels at the NH Collection Grand Sablon. Natalino Coscia -Guest relations Manager
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Staying Hotel more than my home
Superior Double Room
Stayed in Aug 2022
Family
63 review
Posted on Aug 20, 2022
Reception had not recognized my reservation, and they just denied my entrence, because they were not able to find my reservation.
But I exactly Booked in Trip.com and paid already, and even I received the confirmation letter from this hotel and shown them.
But they kept saying that couldn't find any reservation fir me.
So I had to wait more than 1 hour and call to Trip.com,
and after that they allow my enterence.
I still feel so bad, horrible and serious racial discrimination for from the reception. (It was Evening time18th. Aug.2022)
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Response from Property: Dear GuestThank you for taking the time to send us your reviewPlease accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
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Kim Foungchindawong
Standard Single
Stayed in Aug 2022
Business travelers
8 review
Very Good
Posted on Sep 24, 2022
The aircon was making loud noise all night. Everything else was ok for this hotel
Sheldon
Superior Double Room
Stayed in Oct 2023
Travel with friends
6 review
Outstanding
Posted on Nov 19, 2023
Beautiful place
Response from Property: Dear Guest Thank you for taking time to share your experience at the NH Collection du Grand Sablon. . I hope to see you again and thank you again for your comment and interest for NH Collection Grand Sablon Best regards Natalino Coscia
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Ng Lao
Jr. Suite Double View
Stayed in Dec 2024
Family
3 review
Outstanding
Posted on Dec 28, 2024
Free upgrade, good location, large room with great view👍🏻The front desk staff is willing to serve, the room is clean, and it is 10 minutes away from the city center!
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Response from Property: Dear Ng Lao, Thank you for your comment and praise on our friendly staff and the exceptional location of the hotel. We make sure to look after all our customers and read your comment boost us to go even further! Our mission remains the fulfillment of your expectations. your feedback is very appreciated as well .Hope to see you next time In Brussels at the NH Collection Grand Sablon Natalino Coscia - Guest Relations Manager
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RUSTAM_MGN
Superior Double Room
Stayed in Dec 2024
Couples
35 review
Outstanding
Posted on Dec 5, 2024
Good hotel
I recommend it to everyone
Located within walking distance
Original TextTranslated by Google
Response from Property: Dear Rustam_MGN , Thank you for your comment and recommendation, We make sure to look after all our customers and read your comment boost us to go even further! Our customer service is always available in order to find the best solution for you for any request you may have during your stay. Hope to see you next time In Brussels at the NH Collection Grand Sablon Natalino Coscia - Guest Relations Manager
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yu
Standard Single
Stayed in Dec 2023
Solo travelers
2 review
Very Good
Posted on Dec 16, 2023
I stayed in the hotel for four days. The bathroom in the hotel is very clean. The shower water is very large and the hot water is very comfortable. The bed is very comfortable. The only drawback is that the wooden floor is a bit old and it feels a bit sticky when wearing slippers. The location of the hotel is very convenient for going to the Art Museum. Well-known attractions such as museums, palaces, parks, and grand squares can be reached within a few to ten minutes' walk. From the central station, you can walk a few hundred meters to the hotel. There are many places to eat nearby, and it is very quiet at night. Overall, the living experience is good. good
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Guest User
Standard Single
Stayed in Dec 2023
Family
5 review
Very Good
Posted on Dec 5, 2023
The location is good and the breakfast is good. Overall I feel pretty good. I booked a room on the 6th floor, which is considered cheap. It is actually an old loft converted. Through this dormer window, you can see the spire of the nearby Catholic church. You can hear the church bells starting at 8 o'clock in the morning, which is an unexpected surprise.
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Response from Property: Dear Guest Thank you for taking time to share your experience at the NH Collection du Grand Sablon. we are very happy that you enjoyed your stay in our hotel. I hope to see you again and thank you again for your comment and interest for NH Collection Grand Sablon Best regards Natalino Coscia
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Guest User
Superior Double Room
Stayed in Dec 2024
Travel with friends
17 review
Outstanding
Posted on Dec 11, 2024
Excellent location, clean rooms, friendly staff
Original TextTranslated by Google
Response from Property: Dear Guest Thank you for your comment and praise on our friendly staff and the exceptional location of the hotel. We make sure to look after all our customers and read your comment boost us to go even further! Our mission remains the fulfillment of your expectations. your feedback is very appreciated as well .Hope to see you next time In Brussels at the NH Collection Grand Sablon Natalino Coscia - Guest Relations Manager
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Guest User
Superior Double Room
Stayed in May 2024
Travel with friends
14 review
Outstanding
Posted on May 4, 2024
The room is the largest I have stayed in Europe for a few days. It is clean, comfortable and well-equipped. It is about a ten-minute walk from the central station. The bus station is next to it and the Royal Gallery is nearby. Recommended!
Original TextTranslated by Google
Response from Property: Dear Guest Thank you for your comment and praise on the exceptional location of the hotel. We make sure to look after all our customers and read your comment boost us to go even further! Our mission remains the fulfillment of your expectations. your feedback is very appreciated as well .Hope to see you next time In Brussels at the NH Collection Grand Sablon Natalino Coscia - Guest Relations Manager
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Anonymous User
Jr. Suite Double View
Stayed in Aug 2024
Booked for others
3 review
Outstanding
Posted on Aug 7, 2024
The room is nice and overall very satisfied. Recommend to everyone
Original TextTranslated by Google
Response from Property: Dear Guest , Thank you for your comment and praise on our very nice room, We make sure to look after all our customers and read your comment boost us to go even further! Our customer service is always available in order to find the best solution for you for any request you may have during your stay. Hope to see you next time In Brussels at the NH Collection Grand Sablon Natalino Coscia - Guest Relations Manager
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Guest User
Premium Double
Stayed in Oct 2023
Travel with friends
19 review
Posted on Oct 7, 2023
Tip: There are disgusting scenes in the picture! Be careful!
The location of the hotel is indeed great, and the breakfast is also good. I booked two rooms per night, but the toilet made a gurgling noise from time to time that night. When I went shopping and returned to the hotel the next morning, I found that the toilets in both rooms were all there. Overflowing, the entire bathroom floor was filled with disgusting soup and water, and the entire room was filled with a stench. Impressed! Very poor experience!
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Response from Property: Dear Guest Thank you for taking the time to share your experience after your stay at the NH Collection Grand Sablon. Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning the poor condition of the floor in the bathroom and bedroom and are taking necessary action to ensure our typically high standards are retained. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Natalino Coscia - Guest Relations Manager
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Duojizeren7771
Superior Double Room
Stayed in Feb 2024
Travel with friends
2 review
Outstanding
Posted on Apr 29, 2024
Very comfortable hotel, in the city center, right outside the pedestrian street, very convenient
Original TextTranslated by Google
Response from Property: Dear Duojizeren7771 Thank you for your comment and praise on the exceptional location of the hotel. We make sure to look after all our customers and read your comment boost us to go even further! Our mission remains the fulfillment of your expectations. your feedback is very appreciated as well .Hope to see you next time In Brussels at the NH Collection Grand Sablon Natalino Coscia - Guest Relations Manager
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