New Hotel Charlemagne Reviews

Location is strategic to all public transports , restaurants and shopping streets . Near to tourist attractions . The toilet’s water flushing noise every 10 minutes . Very disturbing.

Conveniently located near a metro station, making it easy to get around the city and the bathroom and room were quite clean. However, despite locking the door and hanging the “Do Not Disturb” sign, the cleaning staff entered our room early in the morning. And the toilet flushing system was bit unreliable, sometimes not working properly.

Globally ok, nice reception, the parking for car was full, bed needed more cleaning and parfum bathroom clean but WC water problem

Nice experience, mostly for an excellente service. Rooms are quite old but still nice.

Okay place to stay for a night, but it doesn’t live up to its own description as a luxury hotel.

Always nice to stay at NH. Perfect stay, with the professionalism and flexibility of the staff, transport and restaurants just a stone's throw away... 🫶🫶🫶

Very clean and quiet hotel, worth staying. Breakfast is an American buffet with many varieties and fruits. Nuts are complete and there are various scented teas. There are different flavors of yogurt, will come again next time.

Friendly staff, fantastic location. Spacious and clean rooms.

The room is very new and comfortable

Nice hotel but not worth 4 stars

Great hotel perfect location for EU meetings The hotel has a warm friendly atmosphere . The staff are welcoming and professional. The room itself is compact , comfortable and well equipped. A positive is the room apart from the many lamps and bedside lights has a main light that brightens the room . May seem a small thing but when you arrive in the evening and you want to unpack being able to clearly see your case contents is good. Why is this beyond most hotels? . Breakfast is good , nice choice and well laid out.

I often travel to Brussels for business and in all fairness after seeing the reviews and the comments here I didn't know what to expect from this hotel, so I feel it's fair to give it some justice as it's not nearly as bad as it seemed from here. First of all, the service was real nice. The room was being vacuumed while I was getting in, the cleaning lady was super friendly and kind. It's obviously not the newest hotel, the furniture looks dated and it smells dated as well, but the hygiene and overall cleanness are up to standards. I've been to five-star hotels with a service that is not as high. The towels are replaced each day, the beds are made, and the room is cleaned thoroughly. The breakfast is wonderful with a lot of options to choose from. The bed is very comfortable. I enjoyed drawing a relaxing bath after a long day of meetings, it's not that often that you have a bath tub in a hotel. Compared to other hotels I've stayed in Brussels, for this price you won't get anything much better. It's located right next to the EU Commission and the bus line that goes straight to the airport stops just around the corner, so the location is great too. Besides that, it is in the quiet part of Brussels, so you can wake up in the morning to the sound of birds and no traffic noise. The only mishap I had is that the main light stopped working in my room due to a problem with the light switch, but I noted the reception about it. They took note and called their technicians, but they couldn't fix the problem the same day. However, they offered to move me to another room. The girl at the reception was super friendly and helpful. In general, good value for money (in Brussels standards), nothing wow, but pretty much okay if you are staying for business for a couple of days and wish to be close to the EU parliament for a decent price.

Extremely disappointed on our 3rd anniversary We decided to spend our Easter Weekend in Belgium an so, to spend our first night to a 4star hotel. We found new hotel charlemagne, unfortunately rated too high for what they offered, or at least to us. When we arrived we were told there was no parking (although we specifically looked for that before booking and hence that’s why we chose that hotel). We have been given the keys for our room afterwards. From the corridor you could see the door was opened before we went in. Crums on the floor, and the cleaner turned up shouting that it “was clean” in french. Went to reception to request to be moved. We went to our second room. The first thing you could notice when entering the room was the smell of cigarette. Whoever stayed there before us, smoked. The aircon did not work so my partner s been freezing the whole time. We went again to the reception and we have been given the third room. Finally the third room was cleaner, but the aircon still didn’t work. They had a small heater from Rowenta to heat the room. In a 4 stars hotel!!!! Also, were we were, the balcony door would no lock so in terms of safety, that was not great. I want to thank to Simona for finding my coat as I have left it in one of rooms while switching rooms. She has been great in managing our situation and other guests at the same time. Just to add: how a 4 star hotel has only 1 receptionist checking in, running up and down, dealing with complaints etc. all at the same time? Or one cleaner whom is expected to clean all the rooms and not miss anything? The only thing that keeps this hotel open are the receptionist and cleaner. There was no management whatsoever. How is it safe to only have one person at the reception? For a 4 star hotel, the experience was awful, we will definitely not return and we won’t recomend this hotel to anyone especially if you have children. Unless you want them to freeze in the rooms. Luckily we chose, for our trip to spend each night in a different city, therefore we havent booked this one for more than one night.

I was in Brussels for five days. I spent four days in the hotel. It was a nightmare for me. The hotel does not have any services such as a laundromat or a coffee shop. The rooms are very old, the elevator is very dangerous, and the room cleaning services are very poor. The carpet smells very bad, and if you open the window, insects enter the room. On my second day at the hotel, I came back from a meeting and I was so exhausted and wanted to rest, I put do not disturb sign. A Moroccan lady came from housekeeping and knocked on the door.I didn’t open and I asked her what do you want. She asked me if I am Arab. I answered yes. I apologized to her because I was tired and wanted to sleep, the next day she made up a story that I smoke in the room because she saw my packet of cigarettes on the table, and called the manager, I told him that I do not smoke in the room and I do not need to lie about that. It was a cheap style from this lady, so after I finished the meetings I moved to another hotel, the only the reception staff is very nice. unfortunately، was so bad experience.