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Breakfast

Best Western Plus Richmond Hill Inn
4.3/5100 Reviews

Best Western Plus Richmond Hill Inn

Richmond Hill|2.31km from Bethel Baptist Church
I would be very leery about handing over your credit card to this hotel. We booked and prepaid for our 4/24/22 - 4/27/22 on Priceline. We arrive and use a credit card for incidentals. This is standard and we’ve never had any issues doing so. After we get back home, we notice that Best Western Plus Richmond Hill has charged us $236.67 for our prepaid stay. Mistakes happen, no big deal, so I give the hotel a call on 5/2/22. I speak with a manager, Renata, who assures me it was their mistake and says a refund will be issued to our credit card. The same afternoon, I receive an updated copy of our Guest Folio showing the refunded amount. I wait two weeks with no refund, then call on 5/16/22 and leave a message with Sade at the front desk requesting Renata give me a call back. No return call, so I reply to their previous e-mail requesting they look into the refund again. No response to that e-mail. I e-mail again on 05/18/22 to follow up once again. Still no response. I called again this morning, 5/20/22 and was informed Renata won’t be in until Monday. My patience is wearing thin, so I’ll be requesting a chargeback through the credit card company next week if this is not resolved. Also, upon our return, we had 5 fraudulent charges on the same credit card we used for incidentals. I don’t want to make any accusations here (that’s for the credit card company to determine), but it seems a little suspicious to me that the credit card we only use to buy groceries, pay our internet bill and used for incidentals at this hotel was targeted.

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