Candlewood Suites College Station at University Reviews

The bathroom tile grout was very dirty and the bathroom appeared to not have been cleaned in some time. There was dust on the shelves and the cabinet doors were dirty and also, the counters. The shower had hair on the walls and the tub and the surroundings from a previous resident. The coffee in the room was terrible and the cooktop took a considerably long time to heat up.

The staff was ocerwhelmed. Apparently the parking lot was jam packed with work trucks from evey possibile company construction and otherwise you can imagine. So not much parking. The elivator smelled like a 1976 ****** and the hallways smelled like a nursing home kitchen. The room was surprisingly clean.. but there were long black hairs in the sink and shower. Somebody need to turn down the water softener cause it takes 15 minutes to wash the soap out of your hair and off your body. They advertised hot top.. was ice cole and when i complained i was told i could call the manager which is pretty much what I expected. How was the desk employe goimg to heat the hot tub up. Are you tellimg me in this day an age you cant update your ammennities on line to take hot tub off .. when its not availble. It was a big reason i booked this hot hotel. I could have stayed at a less expensive hotel with a better rating thay had breakfast that didnt have a hot tub .... for less money.. so this was a problem for me.

We were pleasantly surprised by the appointments in this property. I can honestly say that the use of space and convenience features were better than some 5-star hotels. Check-in was friendly and swift. The room was clean and had a lot of well thought out features: abundant towels, enough hooks in the bathroom for 4 sets of towels to hang and dry, a deep closet with real hangers and a laundry basket, deep drawers and shelf space for clothing and shoes, flexible work and dining table, pre-chilled fridge (too many hotels keep the fridge on a warm setting), several trash bins, and comfy bedding.. We booked the hotel for a lacrosse tournament and didn't expect much but this really gave me a great impression of Candlewood Suites and I will look to book with them again.

The facility itself was nice. I’ve actually used candlewoods in a different city and loved the size of the space. Now what I did not like was that the tv in the bedroom area did not work. The room had two phones. Neither of which worked. The front desk would not let us have extra towels unless we brought down towels in a hamper that we were supposed to have but did not. One bed was super noisy, lumpy and squeaky. Not comfortable in the slightest. The site said that breakfast was provided, but was told that was not true at all. Overall I’d rate my stay a 3 out of 10. 3 for the nice facility and ease of checking in.

The employee door shuts very loudly all night long. I did not get to sleep, the door would slam and I was awake. Need to fix the door!!!

Horrible service. Had issues checking in, had issues with simple requests, teenager at front desk did not know system or how things work and manager would not confront issues.

I booked a suite w a kitchen which we didn’t need. I thought breakfast was included but was not. We specifically went there for the pool and spa and spay was hot but didn’t work properly (jets) which is the main reason to get into a spa.

Could have booked cheaper hotel but went with this one because it had hot tub and breakfast. Upon arrival was told it was a long term hotel so they didn’t have breakfast. After being out returned to relax at pool and hot tub but it wasn’t working. Now know to call hotel to confirm amenities.

We were very happy with our stay for the first few days and then the last day it seems someone decided to call the police on my wife she went to jail we were kicked out never took told to come back great

Manager Angelica made our stay extremely convenient. She went above and beyond our expectations during a busy time for Texas A&M weekend. The suite layout was super comfy and inviting. We’d love to deal with this type of professionalism in the future again. A billion thank yous !!!

I arrived early at around 11am. The parking lot was empty except for the construction workers. Upon check-in I was told my room wasn't ready but would be ready in about an hour. So I decided to use the pool while I waited. But...I couldn't because it was green. The pool guy had just been there and dumped a bunch of chemicals in it. So I waited in the lobby which had a heavy industrial chemical smell. I was given room 119. The refrigerator rattled all night. I had to wear ear plugs. The room smelled of pine and purple fabuloso. I had to go buy citrus ordor neutralizer. Our beds were soft and we slept well. The room was well stovked with items for preparing your own food. We were 12 minutes from the texas a&m campus memorial student center.

Specifically came here for hot tub and pool. Hot tub was NOT hot but cold. Atmosphere was not as presented by pretty pictures on line. NOT happy.

Room and cobwebs in the corner and along the ceiling. Bathroom ceiling was terrible and bathroom and the shower arm turned around and around

Room really smelled like dog’s urine, I understand they allow dogs in the rooms but they should wash the carpets more often if they do that, Horrible experience, I left my number to speak to the manager but no one called me.