Hotels in Buenaventura with Swimming Pools

Aunque las instalaciones del hotel son excelentes, y tienen buena vista desde la piscina, la atención en la recepción es pésima, no tienen agua para beber en las habitaciones, llamamos a la recepción y tampoco tenían, por otro lado, para utilizar el agua caliente nos tocó esperar del primer día 3 horas para que nos la pusieran, y al siguiente día nos tocó bañarnos con agua fría porque nunca la colocaron, llamamos a recepción repetidas veces y nadie contestaba, por último para el precio tan elevado no manejan parqueadero ni hay parqueadero cerca hecho que dificulta que las personas con carro puedan estar plenamente cómodas ”Although the hotel's facilities are excellent, and they have a great view from the pool, the service at the reception is terrible. There's no drinking water in the rooms, and when we called reception, they didn't have any either. Additionally, we had to wait three hours on the first day to get hot water, and the next day we had to shower in cold water because it was never provided. We called reception repeatedly and no one answered. Lastly, for such a high price, they don't provide parking, nor is there any parking nearby, which makes it difficult for those with cars to be fully comfortable.”