Guest User
April 11, 2024
CAUTION: NOT RECOMMENDED. The person at the reception treats people very badly. I booked through booking and asked if I could pay with dollars in cash. They told me yes and told me the amount (Booking chat) but when I arrived they treated me as "suspicious", as a forger (without seeing the bills), they made fun of a health problem I have, they refused to talk to him/her manager I was able to find a way to pay with debit and he judged me more suspicious. She told me at that moment that she had already canceled my reservation and that she would look for another hotel (all this at the lady's shouts). I sat down at the reception to look for another hotel (as she suggested) and when I left and told her that I was going to report it He told me that he had not made the cancellation and that he was going to charge me the same. He did not allow me to speak with his superior because he is supposedly on vacation; When I told her that someone is always left in charge, she told me that she had not left anyone, and when I insisted, she told me that they had left her in charge. I had read some comments about bad trea**ent from the receptionist but I never imagined that someone could treat another person like that, especially in a hotel. They don't even take charge.
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