A Hotel

A well-situated and comfortable hotel in a good neighborhood. Has the atmosphere of old Buenos Aires. Fast check-in and attentive reception. A very good deal for the price, would stay again.

We recently booked a weekend at the Sheraton Times Square. I started my expected 7-hr drive by initiating Apple CarPlay from the calendar entry sent by the Times Square Sheraton confirming my reservation. The address turned out to be somewhere in Brooklyn. When we got there my 12-year old son said "Dad, I expected the buildings to be bigger" LOL. With the right address, another 2-hours later.. we arrived.

The rooms are nice and clean but the amenities are poor for the price. The managemant staff is exceedingly rude and unsympathetic to problems. I was the water park getting onto a tube ride and while helping me into the tube the my hand slipped out of the attendents hand and I fell backwards hitting my lower back on the cement steps. I was is extreme agony and could barely breathe. I didn't know it at the time but I had broken a bone in my back. The attendent asked me if I could walk down the 5 flights of stairs and I told him I could barely move. He said the oly way down then is in the tube on the ride which I was forced to do. It was excruciating. At the bottom of the ride I told that attendent what happened and he told me to go to the health center in the hotel. He should have called security to help me back to the hotel. My daughter slowly helped me back to the hotel. I was told to file a report with security who took me to the clinic in the hotel. I thought they would have someone look at it especially since they were partially responsible, but I was told I could either pay by credit card or charge the visit to my room. I was supposed to stay 2 more days but decided to leave a day early to be examined back in the US at a doctor I knew. They would not refund the last day of my stay but had the nerve to offer me a "late checkout" for a day that was already paid for. To add insult to injury they overcharged me $50/day which I luckily caught before I left. They explained that when the census of the hotel goes up the computer automatically raise the rates, despie the fact that my room confirmation had a different rate. So if you go to the Hyatt go over your final bill very carefully.

Days Inn Flint Michigan Airport, Austens Parkway. This the worst dump I have seen in my travels around North America. Dirty, holes in walls, missing furniture etc. I moved rooms once ( at least the bed was made in the second one) and would have moved on completely except it was late and the temperature outdoors was -18F. Wyndam Resorts offered me some Wyndham Resort points as compensation. As if I would ever stay at a Wyndham property again. Note-it is a 10 minute drive on I75 to the airport.