Fairfield Inn & Suites Pittsburgh New Stanton

So far very nice

Very friendly staff, nice rooms, good breakfast.

We arrived at 8pm and had to wait for almost ten minutes for there to be someone at the front desk. We went to our room which had stains on the carpet (one looked like blood), a gross bathtub, and stains on the sheet. We didn’t shower there and did not get a good night’s sleep thinking about how gross a room we were in. Also, the freeway is right there and is loud.

They were great

The best breakfast buffet I’ve had in 2 weeks of traveling. Kudos to the young woman who was so diligent at keeping everything available and the dining area clean. A great start to the day!

Great location. Mostly quiet. We orded a 2 queen bed, the lady at the desk asked if we would like a onsweet room. I said yes and thank you very much. Never stayed in one before.

The hotel was beautiful and clean. It was conveniently located to meet our tour bus- across the street!

Horrible Experience - think twice before reserving here - had reservations for 2 nights - Oct 19th and Oct 20th - On Oct 19th we had a terrible family medical emergency that involved possible loss of eyesight - we were at a hospital all day (we are out of state) and got home that eve around 6:16- tried to call hotel until 9:00 that evening - phone rang and rang with no answer - not even a recorded message where we could leave a message. There were two of us constantly dialing over and over again. At 9:00 we were exhausted and decided to call again in the morning. When I called the morning of Oct 20th, some one finally picked up the call and I was told they treated me as a no show. When I told them about our emergency and that our daughter would be coming to use our second night, they told me that they gave out our room to some one else and that there was no availability. Given our emergency, I was told that the manager would call me back to discuss. It was not fair as we were not able to get through by phone to tell them about our emergency and that we would be using the room the 2nd evening. That was a month ago and no one from that hotel has contacted me and I was still charged for the reservation. This was a real let down. We will not be using that chain of hotels again after this experience. Terrible customer service.

Very nice size room. Clean and comfortable. Would definitely stay here again