Guest User
August 29, 2023
I recently stayed at White maple with this company. All in extremely dissapointed wiht the staff and you couldnt pay me to use them again. We stayed 2 nights and on the second night a security alarm went off at 1.30am then again at 6am, we called the out of horus number who had no idea what it was etc. We were assured we would receive a call 9am on the dot when the office opened in the morning to sort. (9am came no call, i had to call them shortly after to come round). When the member of staff did arrive he was laughing and joking which wasnt at all appropriate as there was a house of 5 pople exhausted and very much annoyed. We told him we wouldnt be happy to pay for the 2nd night as no one got any sleep and we payed 90 euro supplement to bring our 3 rescue dogs which we also said we werent happy to pay given that they were all terrified from the insanely loud security alarm. The member of staff agreed and said he wouldnt be happy to pay that either and promissed to sort with management. This is the sole and only reason we left then and didnt go straight to the office. By the next week we still hadnt heard back so we called and were told they were busy this that week but next week should be quieter then would look at their odds and ends then?? Yes that was actualy their stance. Next week again after that came we emailed and were fed some nonsense about the owner being out of contact (how?? given the potential for emergencies i find it impossible to beleive the owner couldnt be contacted). We were told a 100 euro refund had been processed this was a fraction of what we stated we wouldnt be paying for. We were told this was all the owner would give. We werent asked or given any form of two way discussion simply told the matter was closed. When we pionted out that wasnt on and their staff member agreed he wouldnt be happy to pay either as per our conversation they accused myself and partner of lying. As it stands we have pointed out we had no interaction with the house owner our interactions were with them as a company and it falls on them to make this right, they have refused and are now ignoring our contact, we have asked for confirmation of the staff member who labeled us liars they have opted to ignore us, we have asked for confirmation fo their regulator, they have ignored us and we have asked for confirmation of their full professional details and you guessed it, they have ignored us. So we had a terrible end to the stay, 3 traumitised dogs with the stomachs run out of them and we are out of pocket many hundres of euro with an agency that wont reply to anything and appears to care only for their profit margins and nothing else. What exactly is the point in using a letting agency when they dont do anything?? A few other things to note, 2 rolls of toilet paper in the entire house for 5 people for 2 nights?? and very little in the way of towels, no hand towels in bathrooms, no main waste bin at the property at all,no teatowels, no cleaning pr