Guest User
January 31, 2023
We were very disappointed with our experience at Evedon Lakeside Retreat, this property is not a Retreat, it is more a run-down back packers and way overdue for refurbishment. At a cost of $250.00 per night on weekends & $220.00 per night mid week, plus $25.00 per night for each additional person including children we expected far better. Entry to the apartment from the car park is down a steep uneven rocky staircase that is quite dangerous. The areas outside the apartment is old & dirty. Internally the apartment was small, with a very narrow and unsafe spiral staircase to the upper lever into an open area with 2 single beds going through to a small bedroom with an old uncomfortable double bed. Many things were not provided which would be expected at the high tariff charged. It was very cold, the only heating available was an old wood fire from which smoke wafted into the apartment, this was not set ready for lighting and instructions to collect your firewood from the wood pile some distance away and leave the wood baskets full on your departure. The bedroom was too cold to sleep in so we moved to the beds in the open area, where there is a long skylight window without curtains, so we had an early wakeup. An electric blanket on the bed would be a good addition. The bed was old and uncomfortable, with thin floppy worn out pillows, no bedside tables or bedside lights. All of the lounge seating was old & very uncomfortable. Everything in the kitchen is old & mismatched. An old small table is pushed against a wall with 4 chars that look into a dark face brick wall. No coffee pod machine or coffee plunger provided. 5 instant coffee sachets, 5 tea bags and a small milk. The rooms are NOT serviced daily as we would expect at this high nightly tariff. The TV was very small, old & only had free to air TV channels. No DVD, CD player or streaming, the internet worked ok but very slow. At this tariff we expected bathroom amenities, tissues and there was NO hairdryer. The entry door when closed rattled with the wind continuously, causing a cold draught of air into the apartment. There did not appear to be any smoke detectors. On the verandah there is no privacy. There was 4 old plastic chairs and a small wooden foot stool for a table. There are two fire pits in front of the apartments where a group gathered at one and partied on with loud shouting & swearing and singing & obnoxious music until after midnight with no consideration for other guests. We did not have an emergency contact to complain to and were not willing to approach the noisy revellers, fearing our security.