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Top rated hotels in Burley

The White Buck
4.2/571 Reviews
Having stayed here many many times pre pandemic we were so excited about returning. Check in was good and the room lovely but the service and food quality was abysmal. We sat in the garden - tried to order drinks at the bar and told it was table service only which is fine if someone took your order! Went into the bar and relied to order 2 drinks with a waitress who said she would have to come to our table for me to order - will give her her due she did follo me to our table! Waited 15 for the drinks. Then ordered our food A rib eye steak and fillet of sea bass with a prawn and clam chowder. This arrived after 10 minutes - the sea bass was completely different from the menu description- apparently we had been given the wrong specials menu so what else did my husband want. He said he would have the original offering as we had been travelling all day and were tired - this was then returned stone cold! My 8oz rib eye steak had at least 45% sinew and was inedible.when the staff came to clear the table I requested a manager - a young lad turned up who just said I see what you mean!! Nothing or no one else seemed to care so we went to bed extremely upset and at a cost of nearly £200 a night we really expected a more professional approach to customers- whilst I appreciate uni students need summer jobs but when there is no one at all supervising the result is dire for a business such as this. We even listened to 2 staff members discussing their uni accommodation etc etc when at least 8 tables were waiting to be served. Breakfast service was totally different- the staff clearly knew what they were doing and did si in an efficient, help, and more importantly, friendly way. Would recommend you go out of school/ uni holidays as no one else is around to ensure the job is done professionally.
Burley Manor
3.9/578 Reviews
My new bride and I got married here at the end of March 2024. It was the best day of our lives. We will split the review in two. Wedding and event review The venue was perfect. We were incredibly fortunate with the weather meaning we could make full use of the venue, however thanks to Simon (the master of ceremonies at the venue) we had bad weather plans in place also. Simon was sensational and is almost entirely the reason everything on the day went to plan. Simon was capable and independent and so he was able to take stresses away from my new wife and I by doing little things like accepting vendors into the venue and helping them setup to more complex things like mediating our families and buying us windows throughout the day to spend time together. Simon was incredibly kind and was able to answer our every call. Truly we cannot thank him enough. Following the ceremony, we had photos being taken. Aidan from the team was bringing around canapés for our guests but made sure to bring fresh trays round to us so that we could enjoy some of the food also. The food at the reception was incredible. The meals we had at the wedding breakfast made it easy to see why the venue has won the awards that it has. Throughout the reception and into the night, the events staff were amazing with special shoutouts being needed for Simon, Aidan and Alex who made sure that we were all looked after, kept us topped up on drinks and were good at interacting and socialising with everyone on the day. In short, nearly every guest we have spoken to has said it was one of the best weddings they ever attended, and my new wife and I look back and realise how lucky we were to be supported by such a great team. Wider Hotel The wider hotel was in immaculate conditions also. All rooms that our wedding party stayed in were clean, bright and well looked after. A great number of people had the room service breakfast and this was delivered with a smile and great food every time. It is worth noting that there were some delays on the room service but given that there was a massive amount of wedding guests ordering this all for the same time window, this is to be expected on this one occasion and should not be an issue for other people. All the staff were friendly and always able to make time to accommodate us. The water pressure on the showers was also particularly good. It is worth noting that some members of the wedding group booked rooms outside of the wedding block. These individuals all received emails to say that there was a wedding on during their stay and how this could affect them. We thought this was very considerate. Despite having a DJ playing music till late in the night, the music could not be heard in the main hotel and only could be heard upon entering the separate wedding venue area. All in all, we could not have been happier that we chose Burley Manor for our special day and we cannot wait to return for weekend stays and our anniversaries going forward.

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