Top rated hotels in Burlington

Hilton Garden Inn Burlington-Downtown
4.2/554 Reviews
這個酒店的房間的設施、衞生、以及環境都是很不錯的,就是這次我預訂的是湖景雙床房,實際入住酒店給的衹是雙床房,沒有湖景,和酒店溝通後説沒有湖景房了,可是我是提前預訂而且已經提前付了湖景雙床房全款的,就算當天我們晚上去的晚了一點,也是應該給我們預留房間的吧?結果酒店就是説沒有了,衹能給安排雙床房沒有湖景的,最後與預訂平台攜程溝通後也沒有解決,衹是協商給予退了房間的差價,攜程平台也象徵性的給了一些補償賠款,就算解決了。我提前預訂的湖景雙床房就被酒店給易主了,當天的湖景房價漲的比較高,感覺被酒店高價給賣給別人了,而我們因語音不通,就這樣被欺負了,當天晚上我們回到酒店已經晚上十點多了,累的不行了,還為了房間的事情多方溝通了很久,簡直是噁心的不行,攜程酒店客房幫忙溝通也是需要時間的,我們累死了,當天衹能先休息了等待後續溝通處理結果,直到第二天的中午攜程才反饋了溝通結果,酒店同意退房間差額,攜程平台也給了一些賠償,雖然退了差價和給了一些賠償,但我們心裏還是很不舒服的,必盡我們心怡了很久的湖景房沒有住到。以後應該也不會再去了。真的很遺憾。除去房間的問題,退房的時候還扣了我兩天的停車費,44美元,當時就和前台説了我們沒有開車,前台也及時更正了結算單,説不扣停車費的,可我們離開後我的信用卡上還是被扣了44美元,和攜程酒店客房溝通後説酒店扣錯了,後續會退款的,(到目前為止也沒有看到退款,繼續等待中) 酒店門口的服務小哥需要稱讚一下,我們回程的機場送機服務非常的好,本來以為需要等班車的,可小哥很熱情的親自開車把我們送到了機場,這個需要點贊👍。

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