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Novotel Cardiff Centre

Novotel Cardiff Centre

3.9/5111 Reviews
We stayed on what was a busy weekend in Cardiff due to an event at the stadium. We arrived very early and were able to leave our bags so we could have a wander through the town before the event. We arrived back around 2:30 expecting to grab a drink and check in at 3pm but Marcus had a room available and let us check in straightaway. There was a problem with key cutting so we only had one key but that was fine for us. Room was lovely size with all the amenities needed. Bed comfortable and plenty of pillows for us. Breakfast was lovely and plentiful. We were able to leave our bags after check out so we could go for lunch and a bit of shopping Every member of staff we encountered was lovely but I am doing this review purely to thank Marcus. He went above and beyond for us both on check-in, check out and collection of bags, even grabbing me a plaster for a cut on my ankle and providing an antiseptic wipe. Couldn’t do enough for us and I cannot thank him enough, I would definitely come back to this hotel just on my experience with him. From Beth and Tom (with an E!)

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