The staff was friendly, but upon arrival, had to wait for her appearance. Then, I wanted to look at the fitness room before we went upstairs, but I couldn't open the door. I went back to the empty front deck, the walked around to track her down, and received the comment that "they have been having problems with the door"!!! I asked about trying to work out in the morning, only to hear the "there is always someone at the desk! REALLY?!?? I couldn't find her when I wanted! Everything else was fine. In the morning, they jimmied the door to the fitness room so no key was required.