Guest User
June 1, 2024
Pueblo Bonito Pacific is a magnificent resort. It is quiet (adults only), serene, very clean and well manicured and not so large that you need a shuttle to get to dinner. We have stayed before and found that the food quality is definitely better then before. We had a number of outstanding meals. We stayed in the Towers and had the use of the VIP Lounge and a butler. While we didn't utilize our butler a lot, Gabriel was outstanding. He is the kind of employee that guests come back for. Other employees needing a shout out from my wife and I were Isias and Isabel in the VIP lounge and Amanda and Francisco at the beach cabanas. All employees we encountered were great, but those I mentioned went above and beyond. The only negative I would point out would be the shortage of cabanas/beach beds. My wife and I pick resorts based on this and Pacifica was the best we had ever found in this regard. The webpage and the app both show a total of 18 cabanas. Imagine our surprise to arrive and find that they now only have 5. We were initially told all 5 were already reserved for our stay. This ended up working out for us as we were able to secure a cabana for several days of our stay, but the resort needs to be transparent about having 5 beds versus 18 that all of their advertising shows. I'm told the shortage is due to hurricane damage, but it seems like there would have been ample time to secure additional cabanas since the hurricane. We love the Pacifica, but would likely pick another adult all-inclusive next time if this issue isn't changed. This is likely not a big deal to many guests, but it was to my wife and I. Other then that one issue, fantastic resort!