Hides Hotel

Love the hotel, well within budget and great value, great location easy to move around. Will be staying there every time I visit cairns

Noisy room with extensive mould in the bathroom, on the ceiling and grout. There were ***** hairs in the shower and on the tiles and a used razor head. It was clear to me the bathroom had not been cleaned. The kettle needed replacement as it has gunk in but staff did promptly change it. The room lampshade had mould on it. The towels appeared washed but were heavily stained. The noise at night was excessive. I suspect this is due to the old slatted windows, which perhaps the hotel can’t replace due to it being a historical building. Long after the pubs and party buses stopped (often parked up right outside), there were sounds of drunk people screaming and cars revving. After 2 unbearable nights I changed room. The room initially appeared better overall but when I went to take a shower the cold tap wouldn’t turn. The hot water was instantly scorching so I was unable to shower on my last evening/morning. People might say this is a budget hotel but for $100+ a night there are still standards which should be met. The only good thing was the location.

Nice place to stay

Excellent as always. Central to everything Always a pleasure.

This is the worst hotel I’ve ever lived in my whole life. This is the first review I’ve ever wrote but I have to warn everyone who wants to live here. First, which was the worst thing of all, there was a woman who opened my door and came in in the middle of night. I was frightened and couldn’t sleep the whole night as I was a girl living alone. She then said she is confused and left, but how the hell did she open the door? The door was supposed to be locked. They gave me a room with a broken lock as a girl living alone. Second, the noise was unbearable. You can clearly hear everything outside and near you. The engines and people partying downstairs till 4am, you can even hear people next to you opening their doors. I heard a loud banging noise at 2am, later I even heard things dropping on the floor in the bathroom. I went to check, but there was nothing. I don’t know what the hell was that or was it someone next door or upstairs. Moreover, you can see in the photo, the window has some kind of scaffolding outside, and there are many birds standing on it and screaming all night long. Third, the bed had ants on it. My whole body was itching throughout the night. The blanket was extremely thin as if I had nothing on and as a result I caught a fever that night. Lastly, the temperature of the shower was impossible to adjust. It’s either boiling hot or freezing you to death. I wanted to leave this place and cancel the rest of my booking but they didn’t give any response when I reported the issue to trip.com. I couldn’t get any sleep throughout my trip and it was the worst experience ever. Please do not live in this hotel!!!!!!!!!!!!!!!!!!!!!!